Terms & Conditions

  • Shopping Terms and Conditions
  • Copyright Notice
  • Non-Endorsement Policy
  • Rehoming Disclaimer
  • Outbound non-promotional email disclaimer
  • SMS donations
  • This website is provided by Battersea Dogs & Cats Home. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers, and if you do not agree with any of them, please don't use the site.

    While the information provided in this site is, to the best of Battersea Dogs & Cats Home's knowledge, accurate and up to date, we accept no responsibility for the accuracy of the information.

    The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that Battersea Dogs & Cats Home excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site. 

    Shopping Terms and Conditions

    Goods: All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available, a carefully selected alternative may be sent. If the substitute item is not acceptable, please contact our Mail Order dept. within seven days to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.

    Guarantee: If you find that you are unhappy with the quality or value of any item or if your goods are damaged in transit, please return it to us within 14 days of receipt. We will be happy to replace or refund your money.

    Deliveries: We currently deliver goods to all UK addresses (which have a Royal Mail postcode). Please contact our Mail Order dept. regarding delivery to addresses outside of the UK. Please allow 28 days for deliveries.

    Complaints: We endeavour to respond to all complaints within five working days.

    Cancellations: On receipt of the goods, if you wish to cancel the order for any reason, you need to do so within seven working days (the cancellation period starts the day after the day the goods are received). You may be asked to pay for the cost of returning the goods but the original payment (including postage & packing) will otherwise be refunded in full within 30 days of cancellation.

    Non-Endorsement Policy

    This site contains links to other sites which Battersea Dogs & Cats Home provides for the user's information and convenience only. Battersea Dogs & Cats Home does not control or monitor these other sites, nor does their inclusion mean that Battersea Dogs & Cats Home recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.

    If you wish to link to the Battersea Dogs & Cats Home site, you must link to the Homepage, and we request you inform us that you are doing so by contacting the Webmaster. You may not link to any other area of the site without prior written permission from the Webmaster. The Battersea Dogs & Cats Home logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.

    Rehoming Disclaimer

    Battersea Dogs & Cats Home cannot guarantee that any animal seen on this website will be suitable for an individual prospective owner.

    The animals displayed here are currently in our care. They have differing needs and can only be matched accurately to a new home once a member of our rehoming staff has registered a prospective new owner. Please be aware that under no circumstances can we reserve an animal until registration has been completed. Please note that you have to be 18 years old or over to rehome a Battersea dog or cat (or 21 years old for dogs deemed to be bull/guarding breeds). Please refer to our dog rehoming procedures or our cat rehoming procedures.

    Battersea Dogs & Cats Home cannot guarantee that any animal seen on the website will be at the centre on visiting.

    Animals are rehomed from our centres seven days a week. Although this site is regularly updated, there may be occasions when an animal appearing on the website has already been rehomed. We are unable to confirm by telephone, fax or email if a particular animal is still available but we do urge you to visit as we always have many animals waiting for new homes.

    Battersea Dogs & Cats Home cannot accept responsibility for the temperament of any animal once it has been rehomed. All animals are rehomed at our discretion and we reserve the righ to refuse an application to rehome a dog or cat without reason.

    All Battersea dogs are given thorough health and temperament assessments. This gives us an insight into the dog's character and enables us to make a considered decision as to which type of home would be best for the dog. However, once a dog has settled into a new home, his behavior can sometimes alter. Battersea Dogs & Cats Home can only assess a dog on the behavior it displays whilst in our care. We offer support for anyone experiencing behavioural difficulties with their pet after rehoming, through our Behaviour Hotline.

    Outbound non-promotional email disclaimer

    Any views or opinions expressed are solely those of the author and do not represent those of Battersea Dogs & Cats Home unless specifically stated. The email and any files attached are intended for the addressee only. If you received an email in error, please notify the sender and delete from your system. Although virus-checking software sweeps Battersea's emails and any attachments, Battersea Dogs & Cats Home does not accept any responsibility for viruses.

    SMS donations

    SMS donations: The SMS service is being provided for Battersea Dogs & Cats Home by a third party provider. We will not be liable for any delays or failures in your receipt of any SMS messages, as delivery is subject to transmission from your network operator and processing by your mobile phone device.

    Donation tariffs: For £5 premium rate texts, Battersea Dogs & Cats Home will receive between £4.97 and £5 depending on your network provider. The bill payer consent is required.

    Standard rate texts: Battersea Dogs & Cats Home will not receive any payment from networks for standard rate texts. Battersea Dogs & Cats Home won't appear as the message sender on your phone bill. The number you texted (for example 70800) will appear instead.

    Privacy: Data obtained from you in connection with this SMS service may include your mobile number, your carrier's name, and the date, time and content of your messages and other information that you may provide. By using this service you consent to receiving, from time to time, further communication from Battersea Dogs & Cats Home.

    You can unsubscribe from SMS by replying OPTOUT to 70111 or by emailing fundraising@battersea.org.uk.

    Please note, if you already receive information from Battersea Dogs & Cats Home we will continue to send it unless you tell us otherwise by calling us at Supporter Services on 0870 890 0000 or by emailing fundraising@battersea.org.uk.

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