​Terms and conditions

This website is provided by Battersea Dogs & Cats Home. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers.

While this site is constantly monitored and updated, Battersea Dogs & Cats Home accepts no responsibility for the accuracy of the information.

The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that Battersea Dogs & Cats Home excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.

Shopping terms and conditions

All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available, a carefully-selected alternative may be sent. If the substitute item is not acceptable, please contact shop@battersea.org.uk within seven days to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.

If you find that you are unhappy with the quality or value of any item or if your goods are damaged in transit, please return it to us within 14 days of receipt. We guarantee to replace or refund your money.

We currently deliver goods to all UK addresses with a Royal Mail postcode. Please contact our Mail Order team regarding delivery to addresses outside of the UK. Please allow 28 days for deliveries.

Please email shop@battersea.org.uk if you would like to discuss any complaint regarding a Battersea Dogs & Cats Home shop item. We endeavour to respond to all complaints within five working days.

On receipt of the goods, if you wish to cancel the order for any reason, you need to do so within seven working days (the cancellation period starts the day after the day the goods are received). You may be asked to pay for the cost of returning the goods but the original payment (including postage and packing) will otherwise be refunded in full within 30 days of cancellation.

Copyright notice

All material on this site is copyright of Battersea Dogs & Cats Home or third parties working on behalf of the Home. You may view the contents of the site on screen, and you may print one copy of any leaflets and factsheets contained on the site for that purpose, but if you require multiple copies of any leaflets or factsheets, please contact communications@battersea.org.uk.

Images for media use can be obtained by emailing press@battersea.org.uk.

No other part of this site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of the Communications team at Battersea.

The Battersea Dogs & Cats Home logo is subject to copyright and may not be used without prior consent of the Communications team. This includes the Battersea Dogs & Cats Home Roundel in colour, Roundel Black and Roundel White in addition to the Old Windsor and Brands Hatch Satellite versions. The Lost Dogs & Cats Line, Kitty Kabin, Kennel Sponsor and Collars & Coats logos also belong to Battersea Dogs & Cats Home and are subject to the same copyright restrictions.

By sending us imagery for use in the Happy Endings area of the website, you grant Battersea a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, adapt, and publish any photos or videos. Any photographer or videographer may retain copyright and moral rights in their submitted images and every endeavour will be made to credit the copyright holder when the image/video is used and published by Battersea Dogs & Cats Home. Although Battersea Dogs & Cats Home will always supply the correct information to third parties (for example to press/media), it cannot accept responsibility for any credit line errors or omissions by these parties.

Non-endorsement policy

This site contains links to other sites which Battersea Dogs & Cats Home provides for the user's information and convenience only. Battersea Dogs & Cats Home does not control or monitor these other sites, nor does their inclusion mean that Battersea Dogs & Cats Home recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.

If you wish to link to the Battersea Dogs & Cats Home site, you must link to the Homepage, and we request you inform us that you are doing so by contacting webmaster@battersea.org.uk. You may not link to any other area of the site without prior written permission from the Webmaster. The Battersea Dogs & Cats Home logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.

Rehoming disclaimer

Battersea Dogs & Cats Home cannot guarantee that any animal seen on this website will be suitable for an individual prospective owner.

The animals displayed here are currently in our care. They have differing needs and can only be matched accurately to a new home once a member of our rehoming staff has registered a prospective new owner. Please be aware that under no circumstances can we reserve an animal until registration has been completed. Please note that you have to be 18 years old or over to rehome a Battersea dog or cat and in some cases 21 years of age to rehome a guarding breed. Please refer to our dog and cat rehoming procedures for further information.

Battersea Dogs & Cats Home cannot guarantee that any animal seen on the website will be at the centre upon visiting.

Animals are rehomed from our centres seven days a week. Although this site is regularly updated, there may be occasions when an animal appearing on the website has already been rehomed.

Battersea Dogs & Cats Home cannot accept responsibility for the temperament of any animal once it has been rehomed. All animals are rehomed at our discretion and we reserve the right to refuse an application to rehome a dog or cat without reason.

All Battersea dogs and cats are given thorough health and temperament assessments. This gives us an insight into their character and enables us to make a considered decision as to which type of home would be best for the animal. However, once a pet has settled into a new home, his or her behaviour can sometimes alter. Battersea Dogs & Cats Home can only assess a animal on the behaviour it displays while in our care. Battersea's Rehoming team are able to offer support and behaviour advice to owners of ex-Battersea animals. Please contact rehoming@battersea.org.uk for further information.

Outbound non-promotional email disclaimer

Any views or opinions expressed within outbound non-promotional emails are solely those of the author and do not represent those of Battersea Dogs & Cats Home unless specifically stated. The email and any files attached are intended for the addressee only. If you received an email in error, please notify the sender and delete from your system. Although virus-checking software is active on Battersea's emails and any attachments, Battersea Dogs & Cats Home does not accept any responsibility for viruses.

SMS donations

The SMS donations services to Battersea are supplied for the Home by a third party provider. We are therefore not liable for any delays or failures in your receipt of any SMS messages. Delivery is subject to transmission from your network operator and processing by your mobile phone device.

Data obtained from you in connection with this SMS service may include your mobile number, your carrier's name, and the date, time and content of your messages and other information that you may provide. By using this service you consent to receiving, from time to time, further communication from Battersea Dogs & Cats Home.

If you would prefer not to be contacted by us in the future please text NOSMS to 82727 to stop future SMS, text OPTOUT to 70111 to stop future calls. Alternatively please email fundraising@battersea.org.uk.

Please note, if you already receive information from Battersea Dogs & Cats Home we will continue to send it unless you tell us otherwise by calling us at Supporter Services on 020 7627 7883 or by emailing fundraising@battersea.org.uk.

Single SMS donation

Donation SMS messages will be charged at the advertised rate, plus one message at your standard network rate. 100% of your donation will be received by Battersea Dogs & Cats Home. Consent from the bill payer is required. Battersea does not receive any payment from networks for standard rate texts. Battersea will not appear as the message sender on your phone bill. The number you sent the message to (for example 70800) will appear instead.

Monthly SMS donations

You can also support Battersea Dogs & Cats Home by giving monthly via text message.

After you agree to a monthly gift via SMS we'll send you a message that you’ll need to respond to in order to activate your monthly donation.

When you activate your subscription, your first donation of £3 will be taken immediately and you will also incur one standard network text message charge that month.

Each month after that, you will get a free text as a reminder, the day before your monthly donation is due. If you're happy to give then you don't need to do anything and you'll be charged as usual. However you can choose to skip a month by texting the word SKIP to 70007 within 24 hours. If you do that, we won't take the donation that month - you will just incur one standard network text message charge.

After deduction of network/service provider costs, Battersea Dogs & Cats Home receives at least 95% of each monthly donation as we do incur a 5% admin charge for this service. If you want to stop giving altogether then you can text STOP to 70007 or call us on 020 7627 7883 within 24 hours of receiving your monthly reminder message. We will remind you of this every three months.

Competitions and prize draws

From time to time Battersea will run competitions and prize draws as part of promotions on this website. The terms and conditions specific to each will be detailed on the page related to the promotion or offer. If you have any queries regarding these or any other promotional offers, please contact communications@battersea.org.uk.

Shop voucher terms and conditions

Spend between £0.50 - £300.00 in a single transaction and receive 10% off the purchase price.

This offer is valid between 1 September 2016 and 31 January 2018 and applies only to purchases made in store at Battersea’s cat and dog shops at Battersea centres in London, Old Windsor and Brands Hatch and is not available for purchases over the phone, at events, entry fees, rehoming fees or at our online store.

The voucher must be shown at the checkout in advance of the transaction for the discount to be applied.

No discount will be applied to monetary donations to Battersea Dogs & Cats Home or any delivery charges.

Vouchers cannot be sold or transferred.

We reserve the right to withdraw, alter or decline this offer without prior notice.

Promotional codes can be used in conjunction with other offers.

This does not affect your statutory rights. 

Vouchers cannot be used by employees or volunteers of Battersea Dogs & Cats Home.