Battersea's volunteer programme receives prestigious Volunteer accreditation status

01 FEBRUARY 2021

Battersea Volunteers

Battersea is delighted to announceits Volunteering, Fostering and Communities Programme has been awarded the prestigious Investing in Volunteers (IiV) Award for the second time.

After first receiving the accreditation in 2018, the much-loved animal charity, which recently launched Battersea Communities in Guildford and Ashford, was keen to take part in the assessment process again to ensure that it is still offering a high-quality volunteering programme.

The IiV accreditation is the UK quality standard for good practice in volunteer management. It acts as a seal of approval for an organisation’s ability to provide an outstanding volunteer experience by thoroughly assessing the quality of volunteer management and involvement, acknowledging areas where an organisation is performing well and identifying where there may be room for improvement.

Charlotte Fielder, Battersea’s Head of Volunteering, Fostering and Communities, said: “We are thrilled to be reaccredited as it represents the hard work of the Volunteering, Fostering and Communities teams in creating and maintaining a programme that enables Battersea to be here for every dog and cat. It also honours the contribution made by our volunteers, foster carers and community rehoming volunteers, who have shown such support during the reaccreditation process – and it’s particularly important to us that their hard work is recognised following the challenges 2020 placed on volunteering across the charity sector.”

Across its three centres, Battersea has 947 volunteers, foster carers and community rehoming volunteers who lend their support in over 40 roles: from directly caring for dogs and cats to offering much needed support at fundraising events, visiting community groups, assisting in admin roles and even maintaining the gardens and green spaces at Battersea’s three centres.

Feedback from volunteers is an essential part of the IiV assessment process. In total, 72 volunteers, foster carers and community rehoming volunteers were interviewed and surveyed for Battersea’s 2020 accreditation, as well as 13 members of staff.

Peter Laurie, Battersea’s Interim Chief Executive, was interviewed by the external assessor. He says: “I was pleased to be invited to speak with the assessor and share my observations on how our volunteer programme is led, managed and delivered.I take pride in the way in which Battersea recruits and supports all volunteers on their volunteering journey and I see the IiV quality standard as a real badge of honour. Our volunteers give so much to Battersea and this accreditation reflects our commitment to giving volunteers a quality experience, too.”


Notes to editors

  • Battersea is committed to helping every dog and cat that needs us - championing their rights, loving their imperfections and expertly caring for them. Because rescue is our favourite breed.
  • In 2020, 947 Battersea volunteers, foster carers and Communities volunteers donated 78,461hours to Battersea.
  • A team of Battersea volunteers were awarded the prestigious Queen’s Award for Voluntary Services in 2019 for their work with the Chelsea Pensioners.
  • We’re reliant on the generosity of the public to continue to fund our vital work helping dogs and cats and the people who care for them. To donate to Battersea, visit >
  • Battersea directly helps thousands of dogs and cats across its three centres and uses its expertise, influence, and voice to help many more animals all over the country and across the world.
  • In addition to the site in South West London, Battersea also has two other centres based at Old Windsor, Berkshire and Brands Hatch, Kent.
  • Follow Battersea on Twitter @battersea_ or