Do I need a vet referral for physiotherapy sessions?

Yes, we require all owners to at least have confirmation from their vet that physiotherapy is safe and suitable for their pet. This is so that our team is made aware of any relevant conditions, and to give our physiotherapists the specifics of any injuries or ailments that they are looking to support the treatment of. As part of the booking process we will provide you with a form for your vet to complete which will gather all the necessary information.

Can I claim the cost of my session through pet insurance?

It is worth checking your insurance policy details and speaking to your insurer as it will depend on your policy. This kind of treatment may come under complementary therapies. Where you are covered by your policy. We will still require you to pay for your session in advance.

What happens if I’m unable to attend my appointment?

Please notify us as soon as possible if you are unable to attend your appointment. We do reserve the right to still charge for missed appointments if we do not receive at least 48 hours notice.

How do I get to Battersea London?

Please use the entrance on 4 Battersea Park Road for Tealby’s Café. This is the entrance on the left of the bridge as you are looking at our centre from the road. Once through the black gates, follow the signs to reception where someone will be able to direct you to the physiotherapy centre.

Is there parking onsite?

Yes, we have a dedicated parking space onsite which is free to use for the duration of your dog’s hydrotherapy session when requested in advance at time of booking.