Privacy policy and Cookies policy

Battersea Privacy Policy

Last update: 10/11/2020

CONTENTS

  1. Who we are
  2. Data protection
  3. Types of personal data we collect
  4. Where does this information come from?
  5. How we use your data
  6. How the law applies to Battersea’s use of personal information
  7. Rehoming
  8. Volunteering
  9. Marketing & Fundraising
  10. Event participation
  11. Financial transactions
  12. Analysing and profiling
  13. Filming and photography
  14. Data retention
  15. Data storage
  16. Data sharing
  17. Your data protection rights
  18. Notification of changes to this privacy policy
  19. What to do if you are not happy
  20. Contact us
  21. Cookie Policy

WHO WE ARE

Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat should live in a home where they are treated with love, care and respect.

Battersea Dogs & Cats Home (operating as Battersea) is a company registered in England and Wales (company no. 278802) and a charity registered in England and Wales (charity no. 206394) whose registered office is at 4 Battersea Park Road, London, SW8 4AA (“Battersea”). Please note that our trading company (Battersea Dogs Home Limited) (company no. 3472633) is wholly owned and controlled by our charity and any information we collect may be used by both entities.

DATA PROTECTION

Our commitment to care does not stop at our animals. We care about your personal data and ensuring that you are informed about how we use it. Battersea promises to protect your data, and to manage any information you share with us in line with data protection laws.

Battersea processes your personal data in accordance with the legal requirements set out in the following Data Protection legislation:

  • Data Protection Act 2018 (DPA2018)
  • General Data Protection Regulations (GDPR)
  • Privacy and Electronic Communication Regulations (PECR)

This Privacy Policy sets out how and why Battersea (including both the charity and the trading company) will collect and use your personal data in line with the above legislation, to ensure you remain informed and in control of your information.

Please read this policy carefully, along with our Terms and Conditions and any other documents referred to in this policy, to understand how we collect, use and store your personal information.

If you have any questions about how Battersea processes your information, please get touch using the details in the “Contact us” section below.

TYPES OF PERSONAL DATA WE COLLECT

Depending on your interaction with Battersea, we will collect the following types of information about you:

  • Your contact details, such as name, postal address, telephone number and email address
  • Your date of birth
  • Your financial information, such as bank account details
  • Your Gift Aid declaration
  • A record of our communications with you
  • Your communication preferences
  • Your giving history
  • Your interests, and reasons for your support
  • Information collected as part of our rehoming service, such as details relating to your personal circumstances
  • Information about your dog or cat, such as their behaviour, medical conditions and treatments as part of the gifting process
  • Your next of kin details, such as when you are participating in a Challenge Event
  • Photography and videography, such as images at events, case studies and other marketing materials
  • Sensitive information (see below)

Sensitive Information

Under data protection law, certain categories of personal information are recognised as sensitive, otherwise known as ‘Special Category Data’, and include health information, race and religious beliefs. Battersea does not often process this information, but will occasionally collect it, for example in the following situations:

  • In connection with our rehoming services, to ensure the right animal is rehomed with you;
  • Where you volunteer or apply for a job with us; or
  • When you share health/medical data with us relevant to support your participation in, or volunteering at, an event.

In all cases, we will ensure that we have a valid legal basis for doing processing this information, see the ‘How the law applies to Battersea’s use of personal information’ section for more details.

WHERE DOES THIS INFORMATION COME FROM?

Most personal data we process is given to us directly by our supporters, customers and volunteers in the course of their interactions with us. We may also receive your personal information when you donate to Battersea through third-party services such as Just Giving or Virgin Money Giving.

We also use external lead-generation organisations to provide us with the contact details of people who have either expressed an interest in Battersea, and agreed to receive communications from us, or who have given their permission for their information to be shared with charities for postal marketing purposes (see the ‘Marketing and Fundraising’ section below for more details). In addition, we also conduct research using third party sources, as set out in the “Analysis and Profiling’ section below.

In some situations, we update our supporters’, customers’ and volunteers’ personal information using information from public registers or other agencies. For example, we do this to check we have a valid and deliverable postal address for you, or to check if you are on Telephone Preference Service (TPS) or Fundraising Preference Service (FPS).

HOW WE USE YOUR DATA

In simple terms, your personal data is used to help us effectively deliver our charitable services or to help us raise funds for those charitable services.

We have summarised below the different reasons why we do this (these are often referred to as ‘purposes’). How we use your data for these purposes will depend on the nature of our relationship with you.

CATEGORY EXAMPLES OF PURPOSES FOR WHICH WE COLLECT, STORE AND PROCESS YOUR DATA

Rehoming dogs and cats

If you have registered to rehome a dog or cat from us we will use the information you provide us to assess your suitability for rehoming, including conducting home visits where appropriate, and to help us find the right animal for you.

To provide you with aftercare services once you have rehomed an animal from us, including registering new owners’ details with microchip databases.

To communicate with you regarding our wider work and how you might support Battersea in other ways.

Taking in dogs and cats

If you have contacted us to gift us your dog or cat for adoption, we will use the information you provide us to establish how we can best look after your dog or cat while it is in our care.

To assess how we might safely and permanently rehome your dog or cat.

To enable us to meet the relevant legal requirements where they apply to dogs or cats brought into our care.

Reporting lost or found dogs and cats

To register details of a lost or found dog or cat for the purposes of reuniting owners with their pet.

Volunteering

To enable us to recruit volunteers and foster carers.

To support and train volunteers and ensure their safety.

To enable us to communicate with volunteers regarding their volunteering work, the wider work of Battersea and how they might support in other ways.

Marketing and Fundraising

To efficiently raise the fundraising income to allow us to be here for every dog and cat.

To send you marketing including behind the scenes news, updates about our animals, general information about rehoming, volunteering and various ways you can support Battersea, including fundraising, events and campaigning.

To contact you about your requested free gift or your regular donations, made either by SMS regular gift or direct debit.

To process your donation and send you a thank you letter

To manage events and fundraising activities.

To manage Battersea Best Friend membership including renewal.

To ensure that as many supporters as possible maximise the value of their donations through Gift Aid, and to recover that Gift Aid where appropriate.

Sponsorship

To process your donation and send you confirmation

For the recovery of Gift Aid (where you have completed a Gift Aid declaration).

Where Sponsorship is a gift, to deliver their welcome pack and to tell the gift recipient who their gift is from.

Raffles and Lotteries

To process your payment and to enter you into the draw.

To confirm your entry into the draw via email if you entered online

To verify age  and to contact you if we cannot verify that you are over 18 and able to enter the draw.

Legacies

If you have got in touch with us about leaving us a legacy, we will manage and administrate your legacy pledge.

Events

To process registration fees and administer events, ensuring you have all the necessary information for an event or activity you have signed up for.

To collect and store images and videography with the purposes to promote future fundraising events.

To obtain relevant information on health or medical conditions, to support the safe participation of event participants and volunteers. 

Media & PR

Contacting you about press enquiries and case studies to help promote our work.

Analysis, targeting and segmentation

To better understand our supporters, customers and volunteers, and allow us to serve you optimised, tailored messages and marketing through segmentation, to find new supporters, and to ensure that we are providing the best possible service.

To use public sources to add to our analysis.

Retail trading and online purchases

To fulfil orders for goods and services

Enquiries and Complaints

To enable us to record, consider and reply to enquiries and complaints from members of the public.

Research

To conduct supporter and customer satisfaction surveys and other research to help design and improve our products, services and communications.

To carry out research in relation to our supporters and services, including desk research to help identify high value supporters.

Employment

To enable Battersea to select and recruit staff.
Photograph / videography To archive and store images and videos for historical interest and event promotion.
Grants and Academy To manage our Grants and Academy services, supporting other animal welfare organisations and providing training, guidance and support.
Health and Safety of staff, volunteers and visitors across our sites

To ensure your health and safety when visiting one of our sites, including keeping a record of arrivals and departures.

To participate in the NHS Test and Trace service to help combat coronavirus, which involves sharing you name and contact details where necessary.

HOW THE LAW APPLIES TO BATTERSEA’S USE OF PERSONAL INFORMATION

Data Protection legislation requires us to make sure that we have a valid ground for processing your data. The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used) The legal grounds that are most relevant to Battersea’s use of your personal information are:

  • Where you have provided specific Consent
  • Where we have a Legitimate Interest to do so that has been balanced and does not adversely affect your rights;
  • Where we have a Contract in place that cannot be fulfilled without processing your information;
  • Where we have a Legal Obligation to use or disclose information about you; or
  • We believe it is in the Public Interest to, and this interest is supported by law.

The law sets out an additional ground for processing not listed above, that Battersea is not currently using. Any changes or additions to the grounds for processing in the future will be updated above.

Lawful Basis

The table below outlines what lawful basis Battersea are relying on for different purposes:

Consent

Contract

Legal Obligation

Legitimate Interest

Public Interest

Marketing and fundraising by email, SMS or telephone

Battersea Best Friend membership

 

Financial and Gift Aid record keeping

Processing donations

Recording and reporting Safeguarding concerns

Third party animal behaviour consultations

Rehoming an animal from us

 

Notification to local dog wardens about strays that come into our care

Sending marketing and fundraising communications by post

 

Processing special category data, such as health information

When an animal has been gifted to us

Recording communication preferences and receipt of requests made in line with Data Protection Legislation

Facilitating the delivery of requested free gifts and sponsorship welcome packs

 

 

Use of case studies in press, media and marketing

Processing purchases at one of our sites or via our online shop

Undertaking age verification for our gambling activities

Responding to enquiries and complaints, and providing requested information to people

 

To place non-essential cookies (more information is available in our Cookies Policy)

Attending an online training classes

Updating animal microchip details

Inviting people to participate in research and insight activities to design and improve our products, services and communications

 

Use of photos and film, such as those featuring children, taken at our events

Awarding grants or providing support through Battersea Academy

Establishing legal ownership of animals

Conducting desk research to help identify high value supporters

 

 

Entering people into our raffle or lottery

 

Undertaking analysis to improve our services and ensure data quality

 

 

Processing direct debit donations

 

To identify potential new supporters

 

 

 

 

Use photos and film taken at third party events

 

 

 

 

Record the name and contact details of visitors to our sites for health and safety purposes

 

 

 

 

Administration and management of events

 

 

Some of these purposes are explored in more detail in the sections below and you can contact us with any questions (see the ‘Contact Us’ section below).

Where we are using legitimate interest, we have considered and balanced our legitimate interests against individuals’ privacy rights in these scenarios and we do not believe that any adversely affect our supporters’ or customers’ rights or freedoms. If you would like to find out more or ask us to stop processing your data in these ways, you can do this at any time by contacting us. You can also contact us at any time to withdraw your consent for any activities where we are relying on consent. See the ‘Your rights’ section below for details. 

REHOMING

When you rehome one of our dogs or cats we ask you to provide us with information about your home, personal circumstances, and in some cases health or mobility requirements so that we are better able to match you with an animal that is going to best meet its, and you or your family’s, needs.

When you bring in an animal that you would like to be rehomed, or that you are reporting as a stray, we will ask for certain information about your animal and you (including the reason or circumstances that led to you needing to rehome your pet, and any information about your pet's behaviour towards yourself and others in the household that will help us with their care or onward rehoming). This information also enables us to comply with the relevant legal requirements when rehoming an animal such as establishing the legal ownership of animals or updating microchip details.

It is also important for us to ensure that we are providing our animals with the best possible care, including making sure they are rehomed appropriately. When you apply to rehome with us, we will use machine learning analytics to assess your application, checking it against our knowledge and experience of rehoming cats and dogs across the country. This helps us to ensure that not only our animals go to the best possible home, but that those who rehome are given the most appropriate animal for their circumstances. While we do use analysis tools for this, we understand that each situation is different, and our dedicated rehoming teams will always be available to discuss your application with you at any stage of the process.

VOLUNTEERING

Volunteers provide invaluable support across all aspects of Battersea. Where you have provided us with your information to volunteer, we process this in order to recruit volunteers and foster carers (for example, by reviewing volunteering applications), support and train volunteers, and communicate with you generally about the work we do to ensure that you are kept well informed about Battersea, your own volunteering and how you can get more involved.

In order to support people who wish to volunteer at our events, we ask that you tell us about any relevant medical conditions so we can better-support your volunteer experience with us if necessary. 

As mentioned, in some cases we may collect sensitive data about you so that we can ensure that you are matched with the most appropriate animal (where you are fostering a cat or dog), meet any access, health or dietary needs you may have and to monitor equality and diversity.

EVENT PARTICIPATION

When you register to participate in one of our events, we will ask you to provide any relevant medical/health information that will allow us to support you in your participation. This is to ensure your safety and enjoyment of the event. We will also ask you in some cases to provide contact details of a relative or friend in the event of an emergency.

MARKETING AND FUNDRAISING

Battersea’s marketing activity helps us to find more animals permanent and loving homes, and  to raise the income we need which enables us to do this. Our marketing activity also helps us to provide support to animals beyond our gates, such as through our community engagement work, educational and campaigning activity.

Battersea seeks your consent to send you marketing via email, phone or text message (SMS). If you choose to hear from us in these ways, you will receive behind the scenes news, updates about our animals, invitations to take part in research, and general information about rehoming, volunteering and various ways you can support Battersea, including fundraising, events and campaigning. Examples include a monthly update email, invitations to events, and telephone calls to existing supporters about their regular gifts.

Battersea rely on legitimate interests to send you marketing and fundraising communications by post, if you have provided a postal address or have given your permission for your address to be shared with us by a third party, such as a mail catalogue provider or online survey provider. Unless you tell us not to, we will contact you by post with communications we believe you will be interested in. If you would like to opt out of these communications, you can do so at any time but contacting us, see the ‘Contact Us’ section below for details. We also rely on legitimate interest to telephone you if you have signed up to donate regularly through your mobile phone bill, or have requested a free gift from us, to ask you for your postal address, as well as update you on our work, and to ask you to consider supporting our work financially or increasing your current gift.

When you purchase Sponsorship as a gift, we rely on legitimate interest to deliver a Sponsorship welcome pack to the gift recipient. No further communications will be sent to this address from Battersea unless a person at that address contacts us to tell us otherwise. In the welcome pack, we will tell the gift recipient your name as the gift purchaser.

When you register to attend or take part in one of our fundraising or challenge events we will use your information to process the registration fees (if any), administer your participation in the event and provide you with information about the event.

We will never rent, swap or sell your details for marketing purposes.

FINANCIAL TRANSACTIONS

If you donate to us, or buy something from us, we will process your debit or credit card details. We will also pass your card details securely to our payment-processing partner as part of the payment process. We do this in accordance with the Payment Card Industry Security Standard and do not store the details on our website or databases.

If you have kindly added Gift Aid to your donation to Battersea we must record the fact that you are a UK taxpayer and we have to maintain a record of the amount of Gift Aid we have claimed.

When you purchase an item from one of our centres or our online shop, we will collect certain information from you including your name, address, phone number, email address and payment details, so that we can process and send you your item or contact you if we have any queries regarding your purchase.

ANALYSING AND PROFILING

It is important for us to know why you choose to support Battersea, as this helps us to give you the information that is most relevant for you. We will analyse your data in order to better understand your preferences, to improve our services, and to tailor our marketing communications to you. The information we use to do this will include your current engagement with Battersea, interests, preferences, and future potential support, such as level of potential donations, so that we can see who may be interested in supporting us or who may be able and willing to give more.

In some instances, we may add publicly available information to our analysis. This might include information that is contained in the Companies House or Charity Commission Registers, press and web articles and Linked In.

Battersea uses the Acorn consumer classification segmentation from CACI to understand the demographic make-up of geographical areas of the UK. This allows us to get a better understanding of Battersea supporters and customers in different parts of the country. You can choose not to have your information processed this way, see Your Rights below for more information.

Battersea also carries out click-through email tracking, which allows us to analyse when an email has been interacted with (for example when an email is opened, or when links within it are clicked). This helps us to better understand the impact of our communications and success of our campaigns.

FILMING AND PHOTOGRAPHY

Please note that Battersea (or our authorised service providers) or our commercial partners may film or photograph participants, volunteers and spectators attending or taking part in events and use such footage or photographs.

We do this in order to publicise the event for commercial and/or fundraising purposes including, but not limited to: television broadcasts, advertising, publications, marketing material, merchandising, social media, personalised direct mail and other media that may be made available to the public. Secondly, to enable our commercial partners to publicise their involvement and/or association with the event.

No personal details (including names) of any under 16-year-old participants will be used in any publicity materials without the written consent of their parent or legal guardian, but we may use images where children are incidentally included (for example, images of mass participation in the warm-up exercises, or on the starting line).

Please be advised that at either Battersea or third party events there could be photographers from other organisations, such as press and other media outlets, who we are not responsible for. If you have any concerns or questions about photography at event please speak to the event organisers, or any photographers on the day.

Some of our events will also utilise ‘user generated content (UGC) sharing platform’, allowing participants to share their own images to their social media accounts with an appropriate ‘hashtag’ that will allow us to find the images, and share them via our website. More details will be included in the event Terms and Conditions where this is in place.

DATA RETENTION

We will retain personal information for different periods of time depending on your relationship with Battersea and in line with our Retention Policy and Schedules, relevant laws and best practice recommendations. For example, if you donate to us, we will keep your financial information for up to seven years after your last interaction with us. If necessary, records can be kept longer than the retention periods covered in our Schedules, in which cases justifications will be appropriately documented and regularly reviewed. When we no longer need to retain your information we will ensure it is securely erased.

If you would like more information on our Retention Policy and Schedules, please contact us.

DATA STORAGE

Battersea’s operations are based in the UK and we store our data within the European Economic Area (EEA).

Some organisations which provide services to us may transfer personal data outside the EEA for processing purposes, but we will only allow them to do so if your data is adequately protected (for example if we have a prescribed contract in place with them with appropriate safeguards in relation to international transfers of data).

DATA SHARING

Battersea or its trading subsidiary will not exchange or sell your personal information to another organisation for their own marketing purposes.

However, there are some situations where we may have to share your personal information with other organisations, such as sharing your details to reunite you with a lost animal via a Local Authority Dog Warden, or to update microchipping databases. In some cases, we may have to share data about you when requested to do so by statutory agencies, such as the police.

We will also share your data with our contracted suppliers, and external service providers, such as our:

  • email service providers;
  • fulfilment houses;
  • market research providers and recruitment agencies; or
  • marketing and fundraising agencies.

In these situations, the relationship between Battersea and the third-party supplier will be governed by a contract and strict security requirements will be in place to protect your personal information. In addition, we undertake due diligence and Data Protection Impact Assessments on any third party we work with before sharing any personal data with them.

YOUR DATA PROTECTION RIGHTS

When Battersea is using your personal information on the basis of your consent, you have the right to withdraw that consent at any time. You also have the right to ask Battersea to stop using your personal information for direct marketing purposes. Simply contact us and we will amend your contact preferences.

You also have the following rights:

Right to be Informed

You have the right to be told how your personal information will be used. This policy, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

Right of Access

You can ask what information we hold on you and request a copy of that information. 

Right of Erasure

You have the right to be forgotten (i.e. to have your personally identifiable data deleted). We will still be required to keep an appropriate record of the request if we can delete your information and in some instances, a legal basis will override the right to erasure. 

Right of Rectification

If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated.

Right to Restrict Processing

In certain situations, you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.

Right to Data Portability

You can ask us to send a copy of your information to another organisation.

Right to Object

You have an absolute right to stop the processing of your personal data for direct marketing purposes, as well as the right to object to other processing activities.

Right to object to automated decisions

You have the right to object to your personal data being used in a computerised model or algorithm to make decisions that have a legal of similarly significant effect on you. 

You can contact us at any time if you want to exercise any of these rights.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may change from time to time. For example, we will continue to update it to reflect new legal requirements. Please visit this website page to keep up to date with the changes to our Privacy Policy.

WHAT TO DO IF YOU ARE NOT HAPPY

In the first instance, please talk to us directly so we can help resolve any problem or query. You can reach our Supporter Services team on: Phone: 0300 323 1216 Email: supporterservices@battersea.org.uk Post: Supporter Services Team, Battersea Dogs & Cats Home, 4 Battersea Park Road, London SW8 4AA.

You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about the way your information is being processed using their help line 0303 123 1113 or at www.ico.org.uk

Contact us

If you have any questions about this Policy, or about how Battersea manages your data, please contact our Supporter Services team or Data Protection team:

For general enquiries, complaints and compliments

Supporter Services:    

For personal data rights requests and data protection complaints and queries:

Data Protection team:

COOKIES & ONLINE TRACKING POLICY

Last updated: 06/11/2020

This policy explains how Battersea uses cookies and other online tracking technologies on the following websites: 

Please read alongside our Privacy Policy, which explains how we use personal data.

If you do not accept our use of cookies please disable them following our guidance below.

What are cookies?

Cookies are tiny pieces of data or small text files stored on your computer or mobile device when you visit a website. They are used to make websites work better for visitors, and to provide information to the owners of the site about how it’s being used. We use cookies to improve your experience on our websites, and to make sure we are giving you the most relevant and interesting content and advertising.  

Different cookies store information for varying time periods on your computer or mobile device. You can view the cookies held on your computer or mobile device by looking at your cookie settings on your chosen internet browser (such as Internet Explorer, Safari, Firefox, Opera and Chrome). 

Although this policy refers to the general term ‘cookie’, it also applies to similar tracking technologies that we may use (such as web beacons, clear GIFs and pixel tags). You can find more information about cookies at www.allaboutcookies.org

How battersea.org.uk uses cookies

Battersea websites utilise various cookies for a number or purposes, listed in the tables below. There are two types of cookies: 

  • Session cookies – which are temporary cookies files, automatically deleted when you close your browser; and 
  • Persistent cookies – which are cookie files that remain in place until you manually delete them from your browser, or they reach their built-in duration period (which can vary). 

These cookies can be placed by Battersea, known as ‘1st party’, or by third-party organisations, known as ‘3rd party’. Where a cookie is placed by a third party, they are listed below along with the cookie, and the cookie's purpose. 

The information below details which types of cookies we use, who places them, and whether they are persistent or session: 

A. Strictly necessary cookies 

These cookies are necessary for our websites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms, or allowing us to vary and test new content on our website. You can set your browser to block or alert you about these cookies, but some parts of the website may not work. These cookies do not store any personally identifiable information.

Name

Description

Domains

Lifespan

1st or 3rd party

__cfduid

Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare, it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.   

battersea.org.uk

PERSISTENT

1st

__RequestVerificationToken

This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

battersea.org.uk

SESSION

1st

_landing_page

This cookie is used to track, report, and analyze on landing pages.

battersea.org.uk

PERSISTENT

1st

_orig_referrer

This cookie is generally provided by Shopify and is used in connection with a shopping cart.

battersea.org.uk

PERSISTENT

1st

_pay_session

The cookie is necessary for the secure checkout and payment function on the website. This function is provided by shopify.com.

battersea.org.uk

SESSION

3rd

_s, _shopify_fs, _shopify_s, _shopify_y, _y, _shopify_d

These cookies are associated with Shopify's analytics suite.

battersea.org.uk

PERSISTENT

1st

_secure_session_id

This cookie is generally provided by Shopify and is used in connection with navigation through a storefront.

battersea.org.uk

PERSISTENT

1st

_shopify_country

This cookie is used to determine the preferred country setting selected by the visitor.
Collects data on visitors' behaviour and interaction - This is used to optimize the website and make advertisement on the website more relevant.

battersea.org.uk

SESSION

1st

_shopify_m, _shopify_tm, _shopify_tw,

Used for managing customer privacy settings.

shop.battersea.org.uk

PERSISTENT

1st

_shopify_sa_p, _shopify_sa_t

These cookies are associated with Shopify's analytics suite concerning marketing and referrals.

battersea.org.uk

PERSISTENT

1st

_storefront_u

Used to facilitate updating customer account information.

shop.battersea.org.uk

PERSISTENT

1st

akavpau_ppsd

This domain is owned by Paypal. The main business activity is: E-commerce Provision

battersea.org.uk

SESSION

3rd

animalFilters

To recognise a user’s filter options on the animal rehoming gallery pages so they do not have to repeat filter options every time they visit.

battersea.org.uk,

PERSISTENT

1st

ASP.NET_SessionId

General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

battersea.org.uk

SESSION

1st

cart, cart_currency, cart_ver

These cookies are provided by Shopify and are used in connection with a shopping cart.

battersea.org.uk

PERSISTENT

1st

cart_sig, cart_ts, checkout, checkout_token, discount_code, previous_checkout_token, previous_step, remember_me, Secret, tracked_start_checkout

These cookies are generally provided by Shopify and are used in connection with checkout.

battersea.org.uk

PERSISTENT

1st

crumb

Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

battersea.org.uk

SESSION

1st

enforce_policy

This domain is owned by Paypal. The main business activity is: E-commerce Provision.

battersea.org.uk

PERSISTENT

3rd

GPS

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

battersea.org.uk,

PERSISTENT

3rd

has_js

Most commonly associated with the Drupal content management system.  Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled.

battersea.org.uk,

SESSION

1st

JSESSIONID

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

battersea.org.uk

SESSION

3rd

LANG

This domain is owned by Paypal. The main business activity is: E-commerce Provision.

battersea.org.uk

PERSISTENT

3rd

login_small_popup

The login_small_popup_cookie has been set up in JS code on the Battersea site. It is used for the login popup.

battersea.org.uk,

PERSISTENT

1st

mmapi.store.p.0. mmapi.tst

This cookie stores information on the experience of users and collect data about them for advertising purposes.

Oracle Maxymiser is a website testing and personalisation solution that enables us to test, target and personalize what our customers see on our website. Maxymiser uses cookies to track campaign data and to group users for the purpose of delivering personalised and multivariate website experiences – all data passed in these cookies is anonymised meaning no personal information is tracked.

battersea.org.uk,

PERSISTENT

1st

mmapi.store.s.0

This cookie stores information on the experience of users and collect data about them for advertising purposes.

Oracle Maxymiser is a website testing and personalisation solution that enables us to test, target and personalize what our customers see on our website. Maxymiser uses cookies to track campaign data and to group users for the purpose of delivering personalised and multivariate website experiences – all data passed in these cookies is anonymised meaning no personal information is tracked.

battersea.org.uk,

SESSION

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nsid

This domain is owned by Paypal. The main business activity is: E-commerce Provision

battersea.org.uk

SESSION

3rd

OptanonAlertBoxClosed

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

battersea.org.uk

PERSISTENT

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OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

battersea.org.uk

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OTZ

The cookie also allows Google Ads and Google Analytics to compile information on visitors for marketing purposes.

battersea.org.uk

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3rd

secure_customer_sig

This cookie is generally provided by Shopify and is used in connection with a customer login.

battersea.org.uk

PERSISTENT

1st

shopify_pay_redirect

This cookie is provided by Shopify and is used in connection with checkout.

battersea.org.uk

PERSISTENT

1st

ts, ts_c, tsrce, x-cdn, X-PP-L7, x-pp-s, X-PP-SILOVER

This domain is owned by Paypal. The main business activity is: E-commerce Provision

battersea.org.uk

PERSISTENT

3rd

VISITOR_INFO1_LIVE

This is to track youtube video embedd on our site not ads. This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface.

battersea.org.uk,

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yourAuthCookie

This cookie is generally provided by the Fundraising platform and is used to track logged in session information.

battersea.org.uk

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3rd

B. Functional cookies 

These cookies enable our websites to provide enhanced functionality and personalisation, such as to show you website content relevant to your interests. They may be set by us or by third party providers whose services we have added to our websites. If you don’t allow these cookies, some or all of our services may not work correctly. 

Name

Description

Domains

Lifespan

1st or 3rd party

__atuvc, __atuvs

These cookies are associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

battersea.org.uk

PERSISTENT

1st

_pinterest_cm

These cookies allow users to share pictures via Pinterest / the "Pin It" button, and Pinterest can collect statistical information about usage of their service.

battersea.org.uk,

PERSISTENT

3rd

cookietest

Common cookie name could have a number of different origins.  Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.

battersea.org.uk

SESSION

1st

C. Performance cookies

These cookies let us track activity on our sites, like the number of visits, where visitors came from, when they arrived, the pages they looked at, and how long they stayed. The information collected by these cookies is aggregated and therefore anonymous. If you choose not to allow these cookies, we won’t be able to monitor how our sites are performing or understand the best ways to improve it for our visitors. 

Name

Description

Domains

Lifespan

1st or 3rd party

_dlt

Used by Quantcast providing anonymous statistics.

battersea.org.uk

SESSION

1st

_ga

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.

battersea.org.uk

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1st

_gat

This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.

battersea.org.uk

PERSISTENT

1st

_gat_UA-, _gat_UA-1263295-6, _gat_UA-nnnnnnn-nn

These are pattern type cookies set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

battersea.org.uk

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1st

_gclxxxx

Google conversion tracking cookie

battersea.org.uk

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_gid

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

battersea.org.uk

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_hjAbsoluteSessionInProgress

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

battersea.org.uk

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_hjid

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

battersea.org.uk,

SESSION

1st

_hjIncludedInPageviewSample

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.

battersea.org.uk

PERSISTENT

1st

_hjIncludedInSample

This cookie is associated with web analytics functionality and services from Hotjar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.

battersea.org.uk,

SESSION

1st

_hjIncludedInSessionSample

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit.

battersea.org.uk

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_hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

battersea.org.uk,

SESSION

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_rollupGa

Google Analytics cookie to store a unique client identifier

battersea.org.uk

PERSISTENT

1st

_rollupGa_gid

Google Analytics cookies to track users as they navigate the website and help improve the website's usability.

battersea.org.uk

PERSISTENT

1st

MR

This cookie is used by Microsoft to reset or refresh the MUID cookie, which identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.

battersea.org.uk

PERSISTENT

3rd

ss_cid, ss_cpvisit, ss_cvisit, ss_cvr, ss_cvt

Identifies unique visitors and tracks a visitor’s sessions on a site

battersea.org.uk

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1st

D. Targeting cookies

These cookies may be set through our sites by our advertising partners. They can be used by those partners to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information that will link back to you, but are based on uniquely identifying your browser and internet device. If you don’t allow these cookies, you will see advertising that is less relevant to you. 

Name

Description

Domains

Lifespan

1st or 3rd party

__adal_ca, __adal_cw, __adal_id, __adal_ses

Advertising and marketing effectiveness User ID – a unique number that allows you to be tracked over subsequent visits; Web address visited, no personal data.

battersea.org.uk

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1st

__atrfs, __atuvc, __atuvs

This domain is owned by Addthis. AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.

battersea.org.uk

PERSISTENT

3rd

__cfduid

This domain is owned by Pinterest. The main business activity is: Social Content Sharing platform.

battersea.org.uk

PERSISTENT

3rd

__qca

This is a cookie usually associated with Quantcast, a digital advertising company.  They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.

battersea.org.uk

PERSISTENT

1st

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

battersea.org.uk

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1st

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Google Analytics cookie.

battersea.org.uk

PERSISTENT

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_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx

This cookie is used for throttling requests to Google Analytics to increase the efficiency of network calls. When you are using doubleclick on your site or you have demographic/interest reports enabled, then your browser will also send hits to Google doubleclick. To limit the requests being sent from your browser to Google doubleclick, this cookie is created. It makes sure that doubleclick doesn’t get choked by too many requests.

The main purpose of this cookie is: Targeting/Advertising

battersea.org.uk

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_pin_unauth

Used by Pinterest to track the usage of services.

battersea.org.uk

PERSISTENT

1st

_pk_uid

To help measure and improve our TV advertising.

This is a cookie which allows the TV Squared collector to identify individual users, in order to establish lag between response activities, and to confirm continuity of campaigns being responded to.

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

battersea.org.uk

PERSISTENT

3rd

_tq_id.TV

This cookie is generally provided by TVSquared and is used to enable optimisation of TV advertising by tracking sessions and conversion timings in relation to TV ad spot air times.

battersea.org.uk

PERSISTENT

1st

_tq_id.TV

This cookie set through on the site by advertising partner tvsquared.com. It may be used by companies to build a profile of user interests and show users relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and device.

battersea.org.uk

PERSISTENT

3rd

_uetsid, _uetvid

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

battersea.org.uk

PERSISTENT

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ATN

This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity. From September 2014 the company re-launched under the ownership of Facebook, promising the ability to reach known users and target adverts based on profiles generated using Facebook's user data.

battersea.org.uk

PERSISTENT

3rd

cookietest

 Cookie may be set through on the site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

battersea.org.uk

SESSION

3rd

fr

Contains browser and user unique ID combination, used for targeted advertising.rXXXXXXXXXX

battersea.org.uk

PERSISTENT

3rd

IDE

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.

battersea.org.uk

PERSISTENT

3rd

loc

Stores the visitors geolocation to record location of sharer.

battersea.org.uk

PERSISTENT

3rd

mc

This domain is owned by Quantcast. The main business activity is: Market and Audience Segmentation, Targeted advertising services

battersea.org.uk

PERSISTENT

3rd

muid, MUID

This domain is owned by Mircosoft - it is the site for the search engine Bing.

This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.

battersea.org.uk

PERSISTENT

3rd

NID

Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.

battersea.org.uk

PERSISTENT

3rd

personalization_id

This domain is owned by Twitter. The main business activity is: Social Networking Services.  Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.

battersea.org.uk

PERSISTENT

3rd

TDCPM, TDID

This domain is owned by TheTradeDesk. The main business activity is: Ad Serving Platform.

battersea.org.uk

PERSISTENT

3rd

test_cookie

This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.

battersea.org.uk

PERSISTENT

3rd

xtc

This domain is owned by AddThis. AddThis provides web widgets that site owners embed into their pages or other content to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioral advertising.

battersea.org.uk

PERSISTENT

3rd

YSC

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

battersea.org.uk,

SESSION

3rd

 

Third party websites and social networks

If you click on a hyperlink from the Battersea websites to any third-party websites (e.g. if you ‘share’ content from our websites with friends or colleagues on social media), you may be sent cookies from these third-party websites. They will do so in accordance with their own policies on privacy and cookies. It’s a good idea to check their privacy and cookie policies as we are not responsible for their use of cookies and personal data. This policy does not cover their use, and neither does our privacy policy. 

Managing Cookies

By clicking ‘Accept all cookies’ when you visit the Battersea websites you consent to our use of cookies as detailed in this Cookie Policy. In particular, you consent to cookies being stored on your computer and/or mobile device. This consent will last for two years, at which point we will ask you again about cookies. You can change your mind at any point, and do not have to wait two years if you choose to no longer allow cookies, or make any changes to your preferences.

We respect your right to privacy and through our tool you can choose whether or not to allow certain types of cookies by clicking on the different category headings. Please note that blocking some types of cookies may impact your experience of our sites and the services we are able to offer. You can change your preferences at any time by clicking here:

You can also manage cookie permissions via your internet browser settings, options or preferences menu. Click on the links below to find out how to change your cookie settings in specific browsers: 

How to manage cookies in Internet Explorer

How to manage cookies in Firefox

How to manage cookies in Chrome

How to manage cookies in Opera

How to manage cookies in Safari

Your browser may also support add-ins which give you more control over how cookies are used. 

You can opt out of Google’s Analytics cookies by visiting Google’s opt out page – https://tools.google.com/dlpage/gaoptout. 

Find out more on disabling cookies here https://www.allaboutcookies.org/  

More information about online advertising

The advertising companies we work with generally use cookies and similar tracking technologies as part of their services. To learn more about how advertisers generally use cookies and the choices they offer, and the steps you can take to choose which cookies you can accept or reject, you can review the website of the European Interactive Digital Advertising Alliance at https://www.edaa.eu/.

There is also software available, which allows you to use settings to choose which cookies are set on your computer or mobile device. An example is the Ghostery app. 

Changes to this policy and further information

We may update our use of cookies, and this policy, from time to time, so please check this policy regularly. If we make significant changes to this policy, we will either notify you of the changes via our website and/or we will directly notify supporters who have chosen to receive communications from us. You can find out more about cookies generally and how to disable them at http://www.allaboutcookies.org and how Battersea uses cookies by contacting digital@battersea.org.uk.

HOW THE LAW APPLIES TO BATTERSEA’S USE OF PERSONAL INFORMATION

We are required under law to make sure that we have a valid ground for processing your data. The law sets out six different grounds for when personal data can be processed (plus additional ones where sensitive data is used). The legal grounds that are most relevant to Battersea’s use of your personal information are:

  • Consent
  • Legitimate Interest
  • Contract
  • Legal Obligation
  • Public Interest

Overview

Battersea will only process your personal information if any of the following apply:

  • We have asked you for your express consent and have a record of this (for example, we will ask for your consent to send you marketing communications by email);
  • We have a legitimate interest to do so. Our use will be fair and balanced and never unduly have an impact on your rights (for example, it is in our legitimate interests to analyse the data you provide so that we can improve our services and tailor our communications to you);
  • We have a contract with you which we can only fulfil by using your personal information (for example, if you purchase something from our shop);
  • We have a legal obligation to use or disclose information about you (for example, we are required by law to keep a record of Gift Aid declarations); or
  • We believe it is in the public interest to, and this interest is supported by law, for example reporting safeguarding concerns.

Consent

In some cases we will rely on consent, for example, to send you or make marketing and fundraising emails, phone calls and text messages.  In addition, if you register as a Battersea volunteer or Challenge Event Participant it can be very helpful if you share information on any medical conditions that may affect your ability to perform your voluntary work. You can withdraw consent for these channels and activities at any time by contacting us.

Legitimate Interests

This legal ground for processing means that we can process your personal information if we have a genuine and legitimate reason for doing so, and that reason is not overridden by your rights and interests as an individual.

Examples of the legitimate interests processing activities we undertake are:

Business Objectives Processing Activities

To allow us to provide the best possible care for every dog and cat

  • To assess suitability for rehoming and to follow up with you about your rehoming enquiry
  • To capture the information we need when we take in an animal, to allow us to care for that animal and ultimately rehome it
  • To provide you with aftercare services once you have rehomed an animal from us
  • To conduct home visits to assess suitability as part of the rehoming process
  • To register new owners’ details with microchip databases

To raise the fundraising income to allow us to be here for every dog and cat

  • To process your donations and Gift Aid where you have asked us to do so
  • To send you marketing communications by post
  • To contact you about your requested free gift and to send the gift to you
  • To contact you about your SMS regular gift

For administration purposes

  • To deliver Sponsorship welcome packs to gift recipients
  • To provide you with information necessary to an event you have signed up for
  • To provide you with information about any fundraising activities you have agreed to take part in
  • To follow up with you about your enquiry or complaint

To conduct research

  • To conduct supporter satisfaction research
  • To invite you to take part in surveys or research to help improve our services
  • To conduct desk research to help identify high value supporters

To analyse data to better understand our supporters and tailor our communications to them

  • To analyse your data in order to better understand your preferences, to improve our services, and to tailor our marketing communications to you
  • To use public sources to add to our analysis
  • To conduct segmentation to allow us to make our marketing communications more relevant to you, and to enable us to identify potential new supporters

To recruit and manage volunteers

  • To assess volunteer (including foster carer) applications and recruit volunteers
  • To communicate with volunteers about information that is essential to their role, and about the wider activities of Battersea
  • To process volunteers and foster carers data to effectively administer their close relationships with Battersea and provide them with appropriate care and support
To participate in NHS Test and Trace service to help combat coronavirus

Sharing your name and contact details with the NHS Test and Trace system where necessary as part of our measures to help reduce the spread of coronavirus, and keep our staff, volunteers and visitors safe.

We have considered and balanced our legitimate interests against individuals’ privacy rights in these scenarios and we do not believe that any adversely affect our supporters’ rights or interests. If you would like to find out more or ask us to stop processing your data in these ways, you can do this at any time by contacting us.

Contractual relationships

In some cases, we will be under a contractual obligation to provide you with goods and services, which means that we have to process your data in order to fulfil those obligations. Some examples of this include if you are a Battersea Best Friend, or if you are rehoming a dog or cat from us or purchasing something from our shop.

A legal obligation

Sometimes we may have a legal obligation to process information about you, for example we are obliged to keep financial records including Gift Aid.  We are also required to notify the local dog wardens about strays that come into our care, and to keep a record of your communication preferences, in accordance with data protection laws.

Public interest

There are also occasions where we may process your information as we feel there is a genuine public interest to do so. An example of this is reporting safeguarding concerns to local authorities.