Enter our raffle

1st prize £3,000

Mrs A Robertson

2nd prize £1,000

Mrs J Spencer

3rd prize £500

Mrs S Morris

£25 Marks & Spencer vouchers

Mr M White
Mr A Ward
Mrs B Lawler
Mr D Tanner
Mrs B Jacobs
Miss R Fletcher
Mrs B Carter
Mrs S Stewardson
Mr M Rowntree
Mr E Collings
Miss J Foulner
Mrs P Harrison
Mrs J Morford
Mrs R Hughes
Mrs J Chapman
Mrs J Newman
Mrs B Townley
Mrs B Gibbard
Mrs M Rawlins
Miss B King

Battersea raffle rules

• The name of the responsible person: Liz Tait, Battersea Dogs & Cats Home, 4 Battersea Park Road, London SW8 4AA. The Battersea Dogs & Cats Home Lottery is licensed by the Gambling Commission under the 2005 Gambling Act www.gamblingcommission.gov.uk.
• The cost of each entry is £1. Players may purchase multiple tickets (up to 50) and payment must be in advance of entry into the draw.
• The draw will be conducted 14 days after the closing date as stated on each ticket. The draw will be conducted by an independent party and witnessed by two people.
• Any entries received after the closing date will be treated as donations. There are no refunds.
• The winners will be notified by phone and letter within 14 days of the draw date. Prize money will be sent by cheque within 7 days of Battersea receiving acknowledgement from the winners.
• Battersea Dogs & Cats Home reserves the right to use the winner’s name for promotional purposes. These will only be in summary, e.g. Mrs Smith from London.
• All profits from the raffle will be used to fund work by Battersea Dogs & Cats Home. A charity registered in England and Wales 206394.
• Tickets not to be sold by or to anyone under 16 years of age. Any person found to be under 16 years of age will have their stake returned and automatically forfeits the right to any prize.
• No tickets to be sold to or by any person in the street.
• Due to legislation, supporters living outside of mainland UK (apart from Scottish Islands and Isle of Wight) are not able to take part in our raffle.
• Battersea Dogs & Cats Home supports responsible gambling. If you feel you have a problem with gambling please visit GambleAware's website for help and advice at www.gambleaware.co.uk, or contact the GambleAware National Helpline on 0808 8020 133. Lines open 8am to midnight.
• If you do not wish to receive raffle tickets or other communications about Battersea Dogs & Cats Home raffles, call us on 0300 3231 216, email fundraising@battersea.org.uk or write to us at Freepost RTLJ-ETCZ-SCCZ, Battersea Dogs & Cats Home, 4 Battersea Park Road, London SW8 4AA.

Battersea raffle complaints procedure

We realise that sometimes we might get it wrong and we truly value all feedback about our work. We believe that complaints are an opportunity to learn and improve and it is important that you tell us so we can deal with any situation as quickly as possible.

If you do have a complaint about our raffle, please do not hesitate to contact us by:

• Telephone: 0207 627 7883 (Monday to Friday, between 9am and 5pm)
• Email: supporterservices@battersea.org.uk
• Post: Supporter Services, Battersea Dogs & Cats Home, 4 Battersea Park Road, London, SW8 4AA.

Please remember to include your name and address. Please also include a contact telephone number so that we can call you if we need any more information to answer your question.

If your complaint is about our draw and we are unable to resolve your complaint to your satisfaction, you can refer it to the Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council. The outcome of IBAS intervention will be reported to the Gambling Commission.

If your complaint is about our fundraising methods and we are unable to resolve it to your satisfaction, you can refer it to the Fundraising Regulator, the independent regulator of charitable fundraising.

Please note that the Fundraising Regulator can only consider complaints received within three months of the original incident you wish to complain about, or within two months of our final response to you.