Contact us

For general enquiries please email info@battersea.org.uk or telephone 0800 001 4444.

Rehoming

If you are interested in rehoming a dog or cat from us, find out about our rehoming process.

Lost and found

If you have lost or found a dog or cat, please make a report to our Lost Dogs & Cats Line on 020 7627 9245. Open 8am to 5pm.

For more information on our dedicated team and free telephone service, visit our Lost Dogs & Cats Line advice page.

Bringing a dog or cat into Battersea

We aim never to turn away a dog or cat in need of our help. Find out about gifting your dog or gifting your cat to us.

Battersea London intake
Call dog intake0207 627 9218 (answer phone service)
Email dog intakedog.intake@battersea.org.uk
Call cat intake0207 627 9308 (answer phone service)
Email cat intakecat.intake@battersea.org.uk
Battersea Old Windsor intake
Call dog intake0178 449 4442 (answer phone service)
Email dog intakebow.intake@battersea.org.uk
Call cat intake0178 449 4462 (answer phone service)
Email cat intakebowcat.intake@battersea.org.uk
Battersea Brands Hatch intake
Call dog intake01474 875 105 (answer phone service)
Email dog intakebbh.intake@battersea.org.uk
Call cat intake01474 875 112 (answer phone service)
Email cat intakebbhcat.intake@battersea.org.uk

Press enquiries

Please visit our Media contacts to see all relevant Press team contact details.

Your feedback matters to us

At Battersea, we openly welcome feedback and complaints. We encourage you to contact us with your feedback, whether positive or not. Complaints are especially important to us as they may help us to see where our processes might be improved. We keep a record of all complaints we receive to help us learn for the future.

You can call us, write to us or e-mail us about your complaint and our Supporter Services team will be pleased to help.

If your query is regarding a fundraiser operating in your area, please see our information on door-to-door fundraising.

In order for us to resolve your complaint as quickly as possible, please include the following information in your letter or e-mail:

  • Your contact details: Full name and then the details for your preferred method of contact e.g. address, email or phone number.
  • As much information about the complaint as you feel able to give (the reason for your complaint, where and when the instance occurred, the name(s) of anyone involved).
  • Are there any particular actions you wish us to take to resolve your complaint? If so, please include them.

You can call our Supporter Services team on 0300 323 1216 or e-mail feedback@battersea.org.uk

If you would prefer to write, please send your letter to:

Supporter Services
Battersea Dogs & Cats Home
4 Battersea Park Road
London
SW8 4AA

We will acknowledge complaints within five working days of receipt. We endeavour to respond to complaints in full within ten working days. Where the matter requires more detailed investigation, we will respond in full within 28 days. Your complaint will be managed in accordance with our Complaints procedure.

If, for any reason, you are not satisfied with the resolution of your complaint, then please reply to us explaining your concerns with our response and what you would like us to do to make things right.

Taking your complaint outside Battersea

If your complaint is about our fundraising work or activities and you are unsatisfied with our response, you are entitled to take it to the Fundraising Regulator. The Fundraising Regulator ask that you do so within two months of receiving a response from Battersea.

As a member of the Fundraising Regulator, Battersea is committed to abiding by any decision they reach on complaints that are escalated to them. Their contact details are:

Fundraising Regulator
2nd Floor CAN Mezzanine Building
49-51 East Road
London
N1 6AH
Tel: 0300 999 3407
Email: enquiries@fundraisingregulator.org.uk
Website: fundraisingregulator.org.uk

If your complaint is about other areas of our work contact the Charity Commission. Their contact details are:

Charity Commission for England and Wales
PO Box 1227
Liverpool
L69 3UG
Tel: 0845 3000 218
Website: www.charity-commission.gov.uk

The data you provide will be used by Battersea to effectively manage your complaint and provide you with an outcome. Further information about how we protect and use your personal data is set out in our Privacy Policy.

Battersea is on your doorstep

We have three centres - London, Old Windsor in Berkshire and Brands Hatch in Kent.

Visit us