Step one: Register
Before we can match you with a dog or cat, you will need to register your details and answer a few questions related to your current living circumstances as well as your preferences. As you progress through the form, we will share additional information that will help you better understand why it might take us longer, or in some cases why it might not be possible, to find you an animal. We use our 160 years' of rehoming experience to match you with your perfect pet, which is why we encourage people to not apply for a specific animal as, chances are, we might be able to find an even more suitable dog or cat for you.
This step should take no more than 15 minutes and will help us find the best pet for you.
Step two: Receive automated reply
To ensure successful matches between people and pets, we use a combination of extensive rehoming experience, our staff expertise and analytical tools. After registering, you will receive an automated response from us with an indication of your likeliness to rehome based on what you've told us, as well as the next steps of the process.
Step three: Leave it with us
Making good matches between people and pets is the most important thing to us, but it can take time. So if you don't hear from us for a while, rest assured that in this time we're busy caring for our dogs and cats and ensuring each one gets the best possible chance of happiness in a new home.
Step four: Speak with a rehoming team member
When we think there's a good chance we can find you a match, we will contact you to arrange a call. One of our expert rehoming team will then get in touch to chat about a few more details.
Step five: Rehome:
If we find you a match, you’ll be able to virtually meet your potential new dog through watching footage we’ve filmed of them at our centres or in their foster homes or through a video call. This is where your new friendship begins!
Then we’ll arrange a visit to a Battersea centre or we'll deliver your new dog to you. We know that rehoming a pet is an exciting and emotional experience, so we’ll give you plenty of expert pet advice and support to help your new pet settle in.