What will I see on the tour?

You'll get a behind the scenes look at Battersea’s work and pay a visit to our kennels and cattery, hear how our hydrotherapy pool and state of the art clinic transform the lives of so many animals, stop off at our outdoor exercise paddocks, and learn more about our 160 years of history and experience. While we’ll do everything we can to ensure the content of the tour stays the same, operational demands may lead to last minute cancellations or changes.

Can children attend the tour on their own?

Children under the age of 16 must be accompanied by an adult with their own ticket.

Will I get to touch any animals?

The safety and wellbeing of our animals is our priority so unfortunately you will not be able to touch any of the dogs and cats in their kennels or cat pens. You may be able to meet a Battersea dog and cat, depending on availability.

Can I bring my dog on the tour?

Unfortunately, you will not be able to bring your dog (or any animals) on the tour.

How long does the tour last?

Tours last approximately 1 hour. Please arrive 10 minutes before the start time.

Can I change my tour date after booking?

If you would like to rearrange a booked tour for a different day, please email us on info@battersea.org.uk or call us on 0800 001 4444. Please be aware that if you are contacting us less than 24 hours before your tour is due to take place, we cannot guarantee that we’ll be able to arrange an alternative date for you.

Can I get a refund if I need to cancel?

If you are unable to attend a tour then we would be happy to offer you a refund or arrange an alternative date, if you get in touch at least 24 hours before the tour is due to start. If you do need a refund for your order you will still be required to pay the Eventbrite booking fee and we will not be able to refund the 90p donation (if you chose this ticket type). If you do not show up for a booked tour without informing us that you can no longer make it then unfortunately we will not be able to provide a refund.

Can I find out about rehoming a dog or cat on the tour?

Our staff will be happy to answer any questions that you may have on the tour, however if you are interested in rehoming an animal you will need to fill in an online application form and wait to be contacted about making a rehoming appointment. You will not be able to apply to rehome or find out about the progress of an existing application on the tour.

Can I contact someone about the tours?

If you have any questions about the tour or want to let us know about any access requirements get in touch with our team by emailing us on info@battersea.org.uk or calling us on 0800 001 4444.