Thank you so much for choosing to support Battersea
We receive no Government funding towards the running of our centres and rely on the generosity of kind people like you. Your support means we can care for our dogs and cats until we find them loving new homes. So from them and us, thank you.
This page outlines what will happen next in regards to your donation, as well as our Direct Debit Guarantee and Data Protection Promise.
What happens next?
- We will attempt to call you in the next few days, from 02034243764, 02034247711 or 020 7482 8380, to confirm your personal details.
- You will receive an email or letter confirming the details of your Direct Debit within 10 working days of signing up. Please let us know if you have not received your email in this time by contacting us using the details below.
How to contact us
If you have any questions, please get in touch with our Supporter Services team:
- Telephone: 0300 323 1216 (Monday – Friday 9am-5pm)
- Email: fundraising@battersea.org.uk
Direct debit guarantee
The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit, Battersea Dogs & Cats Home will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request Battersea Dogs & Cats Home to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Battersea Dogs & Cats Home or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Battersea Dogs & Cats Home asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Keeping in touch
The information you’ve provided will be used in line with your instructions and to communicate with you by post under our legitimate interest.
If you would like us not to contact you by post or want to change your communication preferences at any time, please contact our Supporter Services Team on 0300 323 1216, or at fundraising@battersea.org.uk, or by writing to: Supporter Services Team, Battersea Dogs & Cats Home, 4 Battersea Park Road, London, SW8 4AA.
Further information about how we protect and use your personal data is available in our Privacy Policy.
