Physiotherapy at Battersea – Terms and Conditions

Please read these terms and conditions which govern the booking and use of the Physiotherapy sessions at Battersea (“We”, “Us”, “Our”) by you.

1. If you are up to 15 minutes late your session time will be reduced accordingly. Arriving later than this time may mean we can no longer accommodate your session but the full charge may still apply.

2. We require 48 hours’ notice of cancellation to rearrange your appointment. If notice of cancellation is provided after this time then the full session charge may still apply.

3. All therapy treatments must be paid in full, at the time of the session. Block booked sessions must be used within 1 year of payment.

4. Under the Veterinary Surgeons Act 1966, Veterinary Physiotherapists are required to treat patients under veterinary referral. The Vet Referral Form must be completed and returned by your vet prior to your pet undergoing any treatment.

5. You must inform us of any changes to your pet’s health or medication since completion of the Vet Referral Form so we can take this into consideration. Certain conditions may affect the type of electrotherapies used in your physiotherapy appointment. If you are in any doubt of the health of your pet, please contact the centre as soon as possible.

6. The physiotherapist may refer your animal back to their veterinarian for further investigation or treatment, if deemed necessary, at any stage. We will require further consent from your vet if your pet is diagnosed with any further orthopedic or neurological concerns.

7. Please make the therapist fully aware of any handling issues/likes/dislikes your pet has. This will help us adapt the session to ensure it is a positive experience for your pet whilst also protecting the safety of our staff.

8. Battersea shall not be liable for any injury or damage howsoever caused to your pet during a physiotherapy session, including but not limited to any claim arising from any condition of your pet that is either known or unknown to us, other than in respect of any injury or damage arising as a result of Battersea’s negligence.

9. We recommend that your dog is fully vaccinated against Leptospirosis, Canine Distemper, Canine Adenovirus, and Canine Parvovirus. With a large number of dogs in our care, we do experience kennel cough outbreaks. Whilst we make every effort to ensure hygiene and infection control processes are in place we are unable to guarantee that there will be no cross- contamination and will not be held liable for any such cross-contamination. You may wish to consider vaccinating your dog against kennel cough.

10. We reserve the right to cancel or change any session due to unforeseen circumstances such as a power failure, maintenance or illness. We will do our upmost to contact you as soon as possible if such matter occurs. A full refund will be issued.

11. Children under the age of 18 may not be left unattended by their parents or guardians anywhere on Battersea premises and staff cannot assume responsibility for them so we would urge you to keep this in mind when booking your appointment.

12. Battersea cannot be held responsible for any loss or injury to any person or animal, however this occurs, whilst on the Battersea premises. Additionally, Battersea cannot be held responsible for any loss or damage to vehicles or personal property whilst on the centre’s premises.

13. Smoking is not permitted on site.

14. When your pet is not undergoing treatment but is on Battersea premises, they must be kept on a lead. If your pet is unable to wear a lead/collar/harness because of their condition, please inform us in advance of your visit.

15. If your pet requires assistance getting into the centre due to a medical condition, please notify us so we can help.

16. Car parking on site is strictly subject to prior approval and solely for the duration of your appointment time.

17. Battersea will not accept rude or intimidating behaviour and reserve the right to refuse treatment to your pet and to require you to leave the premises. All visitors must comply with all instructions given by Battersea staff.

18. Please only bring the pet that is being treated with you. Please do not leave any animal unattended in a parked car.

19. Please specify to a member of staff if you do not wish for photo or video footage of your pet to be used on our social media channels.

20. We may change or update these terms and conditions at any time.

21. These terms and conditions are governed by English law and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English courts.