Dog rehoming FAQ

Thank you for your interest in rehoming a Battersea dog. Answers to the most frequently asked questions that we receive about the dog rehoming process can be found below.

Registering to rehome

How can I register to rehome?

The quickest way to rehome is to start the process by registering online and then to visit one of our centres in order to complete your registration during a talk with our expert rehoming staff.

You may also register over the phone by calling 0800 001 444. While we’ll do our best to speak to you as soon as possible, it may take up to five working days for us to return your call.

During your registration we’ll ask you lots of questions to help us determine the sort of dog you’re looking for, so we can match you up with the dog we feel will be best for you.

I’ve seen a specific dog I like on the website - can I rehome them?

Firstly, we’re so pleased you’ve seen a dog you like on our website!

We would be delighted to register you and see if you match up with this dog - however, please do be aware that there is a chance we will think you’re not quite right for each other. Here at Battersea we assess all of our dogs individually and create a rehoming profile for them. We’ll then use this profile and the information you give us during your registration to match you up with a dog that we think would be best for you.

This may not always be the dog you thought it would be, but we’re expert in making sure we find the right home for our dogs and the right dog for your home!

Why can’t you fully discuss individual dogs with me until I’m registered?

We’re always happy to talk about our dogs and understand you might want more information than is on our website about a particular individual. However, as we have specific rehoming criteria for each dog under our care, we like to have these discussions after your registration.

At this point, we’ll also have your criteria and can then determine whether we think a dog is a good match for you, as well as potentially make you aware of other dogs we think may be your ideal pet.

How much does it cost to rehome a dog?

Our rehoming fee is £135 for dogs (over six months) or £165 for puppies (under six months). We accept cash or debit/credit card as payment (we are unable to accept cheques). Included in this cost are the following:

  • Microchipping
  • Initial vaccinations, flea and worming treatment
  • Neutering
  • A collar, identification tag and lead
  • Starter pack of food, advice and special offers
  • Four weeks’ free Petplan insurance as your dog settles into their new surroundings.

Something to bear in mind is that our rehoming fee is just the beginning of the costs involved with owning a dog. We would recommend that before making the decision to rehome, you investigate the costs of pet food, pet insurance, grooming and fees at your local veterinary centre so that you are fully prepared for the financial implications of bringing a dog into your home.

If you are a customer of Metro Bank, they will help support you with your rehoming fee with a refund of up £105 for dogs. All you need to do is present Metro Bank with your rehoming receipt from us and they will then refund the money back into your Metro Bank account.

How long does it take to rehome a dog?

Here at Battersea our aim is to match you with the best dog for you, and so the time it takes can really vary! It is possible to come in and leave on the same day with a dog, should we have seen everything we need. However, it may also take a few weeks, and in some cases months, for us to find the right dog for you. Once we do find them, you’ll be glad you waited for that perfect dog to come along!

Is there a different process for rehoming service dogs?

Yes, service dogs are not featured on our website. If you are interested in rehoming a service dog, please email animalpartners@battersea.org.uk or call our team on 020 7627 7886. Please note that we do not rehome dogs for personal security.

Visiting a Battersea centre

Do I need to make an appointment to rehome a dog?

We run a drop-in service rather than an appointment system, and you are very welcome to visit a centre at any time within our opening hours.

At busy times, you may have to wait to be seen, and it can help if you arrive earlier in the day, as we are likely to be less busy in the mornings. This also allows more time to complete the rehoming process should there be one or more suitable dogs to discuss and meet on the day.

If you are travelling to visit us and hoping to rehome, if possible it would be best to call and speak to one of our rehoming staff first. This means we can register you over the phone and see if we have any dogs that would be a good match for you in order to avoid a disappointing trip should there not be.

What do I need to bring with me when I register?

We do need to see photographic ID and proof of address before we can rehome to you. Examples of acceptable documents include a driving licence, utility bill, or letter from a local authority.

Before we can rehome to you, all members of the household will be required to meet any potential dog, including any other dogs you may already have.

If it proves impossible to arrange for everyone to visit at the same time, we can be flexible if we feel we’ve found the right dog for you and it is appropriate for them.

Can I take a dog home the same day I visit?

Here at Battersea our aim is to match you with the best dog for you, and so the time it takes can really vary. It is possible to come in and leave on the same day with a dog, should we have seen everything we need. However, it may also take a few weeks, and in some cases months, for us to find the right dog for you. Once we do find them, you’ll be glad you waited for that perfect dog to come along!

Your circumstances

I have children - can I rehome a dog?

Here at Battersea we match you up with a dog we feel would be best for you and your whole family. When we assess our dogs, we take into consideration any information we have from their previous owners and their behaviour with us to determine what age of children we feel they would be suitable for.

Some of our dogs are not suited to living with children and should you have your heart set on a particular dog from our website that is sadly not right for your family, we will discuss this with you during your registration and do our best to find the right dog for all of you.

I’m pregnant - can I rehome a dog?

Congratulations, we’re so pleased you would like to add a dog to your expanding family! We will recommend you consider rehoming a dog once your baby has been born.

This is because it can take up to several months for a dog to completely settle in with their new home and family. Having a newborn baby brought into their environment soon after being rehomed can be very stressful for a dog, and is in fact one of the reasons many new parents feel they can no longer keep their dogs.

I’m moving home - can I rehome a dog?

Should you be moving quite soon, we may recommend you wait until after you have moved and settled in before rehoming a new dog. This is because it can take up to several months for a rescue dog to completely settle in with its new home and family. If you’re moving soon, this change in your new dog’s environment can be very stressful for them.

You are still welcome to register now and continue with the next steps of finding the right dog for you after you've moved.

I’m going on holiday soon - can I rehome a dog?

Should you have a holiday planned soon, we may recommend you wait until after you return before taking a new dog home. You are still welcome to register now and continue the with the next steps of finding the right dog for you after you return.

This is because it can take time for a rescue dog to completely settle in with its new home and family. If you’re going on holiday, it is likely that your new dog would have to stay in boarding kennels or have unknown people look after them, which would be very stressful for them so soon after leaving a rescue kennel environment.

Can I foster a Battersea dog?

Battersea has many foster carers who provide safe and calm foster homes for dogs who need some time away from the kennel environment.

Find out how to become a dog foster carer

I’d like to rehome a dog as a surprise gift for my partner, parent, child or someone else. Can I do this?

Unfortunately we do not allow dogs to be rehomed as surprises, as this is one of the main reasons that dogs are brought into us by their owners.

Adding a new dog as a member to your family is a big commitment, so it’s important that every member of the household is fully on board with the reality of having a dog and the personality of the dog itself, including any behavioural or medical challenges it could have. We ask that all members of the household visit to meet any dog we feel is a match for them. Although this means you won’t be able to surprise a loved one with a new dog, it’s a surprise in itself to visit Battersea and go through the rehoming process together to find the right dog.

The new home

I live in a flat - can I rehome a dog?

During the registration process we ask all our customers what property type they live in. Many of our dogs have happily gone to live with new owners in flats and we rehome to this type of property regularly. We treat all of our customers and dogs as individuals as we recognise that everyone’s circumstances are different. If you live in a flat, you can still rehome a dog - in fact, many of our dogs have happily gone to live with new owners in flats.

Here at Battersea we assess all of our dogs individually and create a rehoming profile for them. We’ll then use this profile and the information you give us during your registration to match you up with a dog that we think would be best for you and for your home. However, please be aware that whilst we will be as flexible as we can be with our rehoming criteria, if you have your heart set on a specific dog it still may be that we do not feel, based on their individual needs, that a flat is the right environment for them. If this is the case, we will discuss this with you during your registration and do our best to find the right dog for you.

I don’t have a garden - can I rehome a dog?

During the registration process we ask all our customers about any outside space their property may have. Many of our dogs have happily gone to live with new owners in properties without a garden and we rehome to this type of property regularly. We treat all of our customers and dogs as individuals as we recognise that everyone’s circumstances are different. If you live in a home without access to a garden, you can still rehome a dog - in fact, many of our dogs have happily gone to live with new owners in homes without gardens.

Here at Battersea we assess all of our dogs individually and create a rehoming profile for them. We’ll then use this profile and the information you give us during your registration to match you up with a dog that we think would be best for you and for your home. However, please be aware that whilst we will be as flexible as we can be with our rehoming criteria, if you have your heart set on a specific dog it still may be that we feel, based on their individual needs, that it is essential for them to have access to a private garden. If this is the case, we will discuss this with you during your registration and do our best to find the right dog for you.

Will I need a home visit before I rehome a dog?

Not necessarily! During your registration, we will discuss details about your property and inform you if a home visit is required. Home visits help us to gather more information about the environment and location to help us find the right dog for you – but there are many people who go on to rehome from us without the need for a home visit.

The home visit, if required, will be discussed with you to find a convenient time and we aim to complete these within the following week or so after visiting one of our centres.

Living with other animals

I have another dog - can I still rehome a Battersea dog?

Yes you can! Many dogs enjoy the company of others and a big part of the assessments with our dogs is to determine whether we feel they would like to live in a home with another dog.

Once we think we have found the right dog to add to your family, you will be required to bring your dogs to Battersea so that we can introduce them to each other and see if they’re compatible. This is important because, just like people, all dogs have their own personalities and they won’t always get on! Doing an introduction with our expert rehoming staff allows them to see whether we think your dog will get on with ours, and what is the best way to successfully introduce them into your home.

However, please be aware that whilst we will be as flexible as we can be with our rehoming criteria, if you have your heart set on a specific dog it still may be that we feel, based on their individual needs, that they are not suitable to live with another dog. If this is the case, we will discuss this with you during your registration and do our best to find the right dog to suit you and your current dog.

I have a cat - can I rehome a Battersea dog?

Yes you can! We have many dogs here at Battersea that we feel would like to live with a cat and we’ll give you advice on the best way to introduce your new family member.

However, please be aware that whilst we will be as flexible as we can be with our rehoming criteria, if you have your heart set on a specific dog it still may be that we feel, based on their individual needs, that they are not suitable to live with a cat. If this is the case, we will discuss this with you during your registration and do our best to find the right dog for you and your cat.

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