Fundraising FAQ

Find the answers to any questions you may have about our fundraising activities.

How can I request changes to the way in which Battersea Dogs & Cats Home contacts me?

We will always respect your wishes and respond promptly if you would like us to change how we contact you.

Please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence. We select the recipients of our mail appeals and newsletters up to eight weeks in advance; if you are requesting to be removed from our mailing list you may still receive mail through the post within this time frame.


How can I change my contact details?

We will always respect your wishes and respond promptly if you would like us to change how we contact you.

Please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.

If you’re changing your name, please include your previous full name and your new full name as well as your address (including postcode). If you’re moving house, please include your previous address (including postcode) as well as your full name and new address (including postcode).


How can I give you feedback on your fundraising?

Here at Battersea we welcome all feedback on our fundraising activity, whether you would like to praise, complain or make a suggestion, we will be happy to hear from you.

Please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your name, address and a contact telephone number so that we can call you in case we need any more information.

The Fundraising Regulator is the independent regulator of charitable fundraising. If we are unable to resolve your complaint to your satisfaction and it is about our fundraising activities, you can ask the Fundraising Regulator to consider it. You can contact the Fundraising Regulator in whichever way is most convenient to you.

Please note that the Fundraising Regulator can only consider complaints received within three months of the original incident you wish to complain about, or within two months of our final response to you.

Fundraising Appeal Letters

Why do you use this as a method of fundraising?

We are very careful how we spend our supporters’ generous donations, and we only carry out fundraising activities proven to generate income for the welfare of our dogs and cats. Our fundraising letters raised a six figure sum for our animals last year and significantly contributed towards the £18m it costs to run our Home each year. We think it is important that we let our supporters know about the vital work their support funds. That’s why all our communications to our supporters include a heartfelt thank you for their support and share with them how their support is making a difference to the lives of the homeless dogs and cats we care for.


How can I request changes to the way in which Battersea Dogs & Cats Home contacts me?

We will always respect your wishes and respond promptly if you would like us to change how we contact you.

Please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.We select the recipients of our mail appeals and newsletters up to eight weeks in advance; if you are requesting to be removed from our mailing list you may still receive mail through the post within this time frame.


Why do you include gifts in your letters to me?

Although we recognise that some people would prefer not to receive gifts from us, we do find that many people enjoy receiving them and that they help us to spread awareness of our work. We also see a significant increase in the amount of money we are able to raise for our dogs and cats when we send them out. We carefully consider the cost of all gifts – which only cost a few pence – and regularly test the effectiveness of doing this.

Should you wish to still receive our letters but without the gifts, please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.We select the recipients of our mail appeals and newsletters up to eight weeks in advance; if you are requesting to be removed from our mailing list you may still receive mail through the post within this time frame.


How much do these gifts cost Battersea Dogs & Cats Home?

The cost of gifts varies for each letter, but each one costs only a few pence.


How regularly do you send letters to your supporters?

The level of contact we have with our valued supporters depends on their past relationship with Battersea and we will always respect their feedback on how often they would like to hear from us. We aim to keep them up to date on the work they fund and also give them regular opportunities to support us.

All our communications to our supporters include a heartfelt thank you for their support and we share with them how their support is making a difference to the lives of the homeless dogs and cats we care for.

When contacting potential new supporters we will not get in touch with them by letter more than twice in a year.


Is this type of fundraising regulated?

Battersea Dogs & Cats Home is a registered member of the Fundraising Regulator, the independent regulator of charitable fundraising. We regularly monitor all of our fundraising activities against the Codes of Fundraising Practice and the Rulebooks for Street Fundraising and Door Fundraising issued by the Fundraising Regulator, the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, HM Revenue & Customs rules and the Payment Card Industry Data Security Standard.


Where did you get my name and address from?

Please call our Supporter Services team who will be able to let you know on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.Battersea and our agencies do not currently sell or share personal data with any other organisation for marketing purposes.

Raffles

Why do you use this as a method of fundraising?

We have found that holding a raffle is a popular and effective way of raising money for our dogs and cats. We currently run four raffles per year which are promoted by letter to new and existing supporters of the Home.

If you prefer not to receive our raffle letters please call our Supporter Services team who will be able to let you know on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.We select the recipients of our mail appeals and newsletters up to eight weeks in advance; if you are requesting to be removed from our mailing list you may still receive mail through the post within this time frame.


Why do you offer cash prizes?

We offer a mixture of cash and other prizes. Our main prizes are cash but even after the costs of these prizes have been removed, our raffles raise a six figure sum which are vital funds towards the running of our Home, enabling us to care for dogs and cats who need us.



How regularly do you send raffles to your supporters?

We hold four raffles per year so we may send raffle tickets to supporters inviting them to take part in our raffle for each occasion. If we are contacting someone who has not supported us in the past we will only mail them about our raffles once in a 12 month period.

If you prefer not to receive our raffle letters please call our Supporter Services team who will be able to let you know on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.


Is this type of fundraising regulated?

Our raffles are licensed under the Gambling Commission Licence number 5084. Battersea Dogs & Cats Home is also a registered member of the Fundraising Regulator, the independent regulator of charitable fundraising. We regularly monitor all of our fundraising activities against the Codes of Fundraising Practice and the Rulebooks for Street Fundraising and Door Fundraising issued by the Fundraising Regulator, the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, HM Revenue & Customs rules and the Payment Card Industry Data Security Standard.

Telephone fundraising

Why do you use this as a method of fundraising?

We love hearing what our supporters have to say and the telephone is great way for us to have a two way conversation, as well as enabling us to raise funds. It is a cost effective method of fundraising and we raise over £800k per year as a result of telephone conversations with our supporters making a significant contribution towards the £18m it costs to run our Home each year.

We fully recognise that not everyone is happy to speak to us over the telephone, and we will always respect your wishes and respond promptly if you would like us to change how we contact you.

Battersea does not make “cold” telephone calls. We do undertake telephone fundraising but this is to our existing supporters we have a prior relationship with. Many of our supporters enjoy the opportunity to talk to us, particularly about their own much loved pets. So our telephone activity is more like a conversation, with our fundraisers listening and responding appropriately.

If an existing donor asks us not to call them again, we note this and respect their wishes. The only exceptions to this would be if we have incorrect bank details for a supporter; we want to confirm their Gift Aid declaration; or if we want to make absolutely sure that a new donor who has just signed up to a monthly donation on their doorstep completely understands what they have signed up to and still wants to continue.


Where did you get my telephone number?

Battersea does not make “cold” telephone calls. We do undertake telephone fundraising but this is to our existing supporters we have a prior relationship with and who have already provided us with their telephone number.

Please call our Supporter Services team who will be able to let you know on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.


Who carries out this activity on behalf of Battersea Dogs & Cats Home?

Although we are a very well-known charity, we simply don’t have the resources to carry out telephone fundraising in house, which is why we employ an agency to help us with this. Our fundraising team work closely with all agencies who fundraise on our behalf to ensure they are representing our Home and our animals in the way in which you and we would expect.

If we ever find this is not the case we act swiftly to rectify the situation, and for this reason we welcome feedback about our fundraising. We are always incredibly careful with how we spend your money on fundraising, and undertake a series of due diligence checks, training and ongoing compliance checks and as we would never want to take part in any activity that would affect our ability to care for our animals.


How do I know the person calling me is legitimate?

All telephone fundraisers should identify themselves as calling on behalf of Battersea Dogs & Cats Home at the start of the call. Calls should be made from an identifiable number, not “withheld” or “unknown” and you can call back the number to verify it is valid.

Alternatively please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.


What do the fundraisers ask for?

Telephone fundraisers could ask for a variety of things, including making or increasing a regular donation to the Home, whether we can claim Gift Aid on your donations, or if you would like to consider supporting the Home in different ways.


Do you need permission to call me?

Yes. We do undertake telephone fundraising to our existing supporters who have given us consent to do so. Many of our supporters enjoy the opportunity to talk to us, particularly about their own much loved pets. So our telephone activity is more like a conversation, with our fundraisers listening and responding appropriately. At any point a supporter can change their mind and tell us that they no longer wish us to call them and we will always respect their wishes.

The only exceptions to this would be if we have incorrect bank details for a supporter, we want to confirm their Gift Aid declaration, or if we want to make absolutely sure that a new supporter who has just signed up to a monthly donation with one of our fundraisers they met is happy to proceed with us setting up their Direct Debit.

Battersea does not make telephone calls to prospective supporters who have not had a prior relationship with the Home.


Is this type of fundraising regulated?

The use of personal data for telephone fundraising is regulated by the Information Commissioner, and covered by the Data Protection Act, and Privacy and Electronic Communication Regulations. Battersea Dogs & Cats Home is also a registered member of the Fundraising Regulator, the independent regulator of charitable fundraising. We regularly monitor all of our fundraising activities against the Codes of Fundraising Practice and the Rulebooks for Street Fundraising and Door Fundraising issued by the Fundraising Regulator, the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003, HM Revenue & Customs rules and the Payment Card Industry Data Security Standard.

Door to door and private site fundraising

(Private - shopping centres, train stations, supermarkets)

Why do you use these as methods of fundraising?

These methods of fundraising are very efficient and cost effective ways of generating income and attracting new supporters to Battersea Dogs & Cats Home.

We don’t receive any government funding towards our running costs so individual donations are hugely important to us and vital for us to continue our work. Direct Debit are a cost effective way to donate as it allows us to keep our administrative costs to a minimum and the length of the commitment helps us to plan ahead and budget effectively. Find more information about our door to door fundraising campaign, including where we are fundraising this week and more information about our private site fundraising campaign.

Direct Debits

How can I change my direct debit?

Thank you so very much for supporting Battersea Dogs & Cats Home. Your regular gift means so much to the dogs and cats in our care. If you would like to change the amount you give, the day we collect your Direct Debit or the account from which we collect your Direct Debit, please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm) and have your Direct Debit reference to hand (this can be found on your bank statement). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address when contacting us, and your Direct Debit reference number (this can be found on your bank statement or the letter we sent you confirming the set-up of your regular gift).


How can I cancel my direct debit?

Thank you for supporting Battersea Dogs & Cats Home. Your regular gift means so much to the dogs and cats in our care so we're truly sorry you’re thinking of cancelling it. We’d be grateful of the opportunity to discuss this so please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm) and have your Direct Debit reference to hand (this can be found on your bank statement). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address when contacting us, and your Direct Debit reference number (this can be found on your bank statement or the letter we sent you confirming the set-up of your regular gift).

We understand that people sometimes find they are unable to donate at their current amount so if you would prefer to reduce your gift we would be very grateful and our animals would still benefit so much.

Gift Aid

What is Gift Aid?

Gift Aid is a simple way to increase the value of your gift to Battersea - at no extra cost to you. If you pay tax in the UK, we can reclaim the basic rate tax (25%) on your gift. So, if you donate £10, it is worth £12.50 to Battersea Dogs & Cats Home.


Do I qualify for Gift Aid?

In order for Battersea to reclaim the tax you have already paid on your donations, you must have paid income or capital gains tax (in the UK) for each tax year (6 April to 5 April) at least equal to the tax that all the charities that you donate to will reclaim on your gifts for that tax year.


How do I sign up to Gift Aid?

The process is simple - all you have to do is make a Gift Aid declaration. If you are donating online, just tick the Gift Aid box on the donation form. If you donate on the phone we will ask you to make the declaration over the phone; if you have received a mailing from us you can tick the box on the donation form. Alternatively, we would be happy to send you a Gift Aid Declaration Form for you to fill out in your own time.


What is a Gift Aid declaration?

A Gift Aid declaration is a statement by an individual taxpayer that they want a charity to receive the tax paid on their donation back from the government. It must include your first name or initials, last name, full home address and postcode.


How long does the declaration last for?

The declaration wording normally covers present, future and past donations. We can back-claim four years and we will continue to claim until you tell us otherwise, so long as you are eligible.


What do I do if my tax status changes or I want to cancel my declaration?

To let us know if you stop paying tax or wish to cancel your declaration, please call our Supporter Services team on 0300 3231 216 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.


Can I claim Gift Aid on funds I have raised through sponsorship?

To claim Gift Aid on your fundraising, we must have the first name or initials, last name, full home address and postcode of each individual donor/sponsor. So please encourage them to tick the Gift Aid box on your sponsorship form when they sponsor you. Without these details we legally can't claim Gift Aid.

Any other questions?

Get in touch

Please call our Supporter Services team on 020 7627 7883 (Monday to Friday, 9am to 5pm). Outside of these hours you can always leave us a message and a contact number and we will return your call the next working day.

You can also email us at fundraising@battersea.org.uk or write to us at: 

Supporter Services,
Battersea Dogs & Cats Home,
4 Battersea Park Road,
London.
SW8 4AA.

Please include your full name and your address in any correspondence.

Support our work

Your donations help us to care for the thousands of animals we care for each year.

Donate now

Donate

£5 a month

would help pay for the care needed by some of our dogs and cats.

Flynn 345708

£8 a month

could pay for all the care our hand-reared puppies and kittens need.

Purdys Kittens 72

£12 a month

would give frightened dogs and cats the care and treatment they need to recover.

Ralph 340463 03

£20 a month

would give sick cats and dogs round-the-clock nursing care.

Little Lady with Vet Nurse Emma 08 crop

Other amount

Floyd 342545 13

£10

can buy a scratching post for one of the thousands of cats we care for each year

Doodles 342074 06

£25

would pay for a cat or dog to be microchipped

Scarlett and Lauren Nurse in Clinic 36

£50

would keep one abandoned animal safe, warm and well

Tom 341455 -  69

£100

can buy beds, bowls, toys and treats to give comfort to five dogs in our care.

Bonnie 342374 13

Other amount

Nobu 326820, Nando 326821 10