Our intake policy

Our mission is to never turn away a dog or cat in need of our help. Subject to space, we will open our gates to all dogs and cats in need of care and shelter and we will do all we can to either reunite them with their owners or to rehome them into loving new homes.

We are very proud of how we look after every animal that comes to Battersea. Our team of highly skilled staff and volunteers is key in providing the best possible care for every dog and cat to prepare them for their next home. Our state-of-the-art facilities, including our Veterinary Hospital and Centre of Excellence, allow us to care for over 8,000 animals every year, and our dedicated team of foster carers place stressed animals in homes when they cannot cope with kennel or cattery life.

Our main aim is to ensure that all Battersea dogs and cats receive the care and attention they need to move on to their new homes. We do everything that we can to give them the best possible chance at a new life beyond Battersea. For more information, please read our Animal Charter

Dogs

Non-selective intake policy

Our non-selective intake policy is increasingly rare in the animal rescue sector and it's the heart of everything we stand for.

There is a downside to this non-selective approach however, in that we deal with a wide range of animals arriving here and as a result, we regularly receive dogs and cats with serious medical conditions and/or behavioural problems. This means our dedicated team treats each animal on a case-by-case basis and does everything we possibly can to give them the best chance of a happy future.

If a banned type of dog is identified, we are required to comply with the law and so we take advice from the police. There are four banned dog types in Great Britain under the Dangerous Dogs Act – the Pit Bull Terrier, the Japanese Tosa, the Dogo Argentino and the Fila Brasileiro.

Rehoming Assessments

Every dog that comes to Battersea is checked over by a member of our Veterinary team and highly experienced and trained behavioural assessors.

If, after a thorough assessment process and any required medical treatment, the dog is suitable for rehoming, we will care for it for as long as it takes for the right owner to be found. In some cases this can take a matter of days but for others it may be many months. Due to the fact we have lots of great homes waiting, dogs remain with us for an average of just 35 days before they go to their new homes.

We will take the time to work with the animal to understand their individual needs, motivations, temperament and behaviours towards other animals and people, and will also identify any areas where undesireable behaviours are shown which can be resolved with time, training and care.

We wil never put an animal to sleep unless, after expert assessment, it is found to have untreatable medical problems, to have behavioural issues so severe that we believe we will be unable to safely rehome it, or if the animal is a banned breed.

We care deeply for all the animals we look after and such decisions are never taken lightly or in isolation. Our intake policy means difficult decisions must be made but it also ensures that every dog we take in gets a second chance.

Battersea offers hope and the chance of a happy life to many dogs who, if not for Battersea, would have nowhere else to go.

Find out more about giving up your dog for adoption

Cats

Rehoming Assessments

Every cat that comes to Battersea is treated with compassion and dignity and is assessed by a member of our Veterinary team as well as highly experienced and trained behavioural assessors.

From the first day, we make every effort to help each cat feel safe and secure in their new environment. We give them the opportunity to hide and never force interactions. We allow the cat to initiate interaction when they are ready and ensure this happens in a calm and stable environment. Once they are ready, we assess them to determine what home would be best suited for their needs.

On average, cats can take two weeks to feel settled when they arrive with us, but we have no time limit – our main concern is the cat's welfare.

If, after assessment, the cat is suitable for rehoming, we will care for it for as long as it takes for the right owner to be found. In some cases, this can take a matter of days but for others it may be many months before they finally find a suitable new home.

We care deeply for all the cats we look after. However, if we cannot be confident in rehoming them safely and responsibly to meet their welfare needs, Battersea will take the sad but necessary decision to put the cat to sleep. Such decisions are never taken lightly or in isolation. Our intake policy means, at times, difficult decisions must be made but also ensures that every cat we take in gets a second chance.

Find out more about giving up your cat for adoption

The process

When a person contacts us to arrange to rehome their pet to Battersea, it can be a very emotional experience. Please make a note of the following points prior to contacting us:

  • Please be completely open and honest about your situation – the more we know, the easier it is for us to understand the best way to proceed. Please remember that we are not here to judge or criticise you, we are here to help you and your pet.
  • If you call and are diverted to an answer machine, please leave only one message. We appreciate that calls are urgent but please be assured that every call we receive is logged and will be responded to, usually within 48 hours.
  • If you are not the sole registered owner of the dog or cat, we will need to speak to anyone else who may have a claim to the animal.
  • Once an appointment has been booked for you to bring your pet in, you will receive a confirmation email which will give you all the neccesary information as to what we need you to bring with you and what to do.
  • If you cannot attend the appointment to bring your pet in, please ask a family member, friend, or neighbour to assist. If you will not be present at the appointment, we will need a letter of authority signed by you, stating you are aware the animal is coming to us to be rehomed and you consent to our policies. Please note, Battersea is not able to offer a collection service at the current time.
  • All appointments are booked by the hour. If you wish to cancel your appointment, we ask that you contact us as soon as possible to allow us time to be able to offer the kennel/cattery space to another animal in need.

Intake policy FAQ

How long does the process take prior to bringing in my dog or cat?

Normally 10–15 minutes on the phone and a further 30–40 minutes once you have arrived with your pet.

Can I just turn up with a dog or cat?

We ask that you do not come to Battersea without an appointment. All bookings are by appointment only as this ensures we can help as many people as possible. We only have a limited space so it is best to call first to see if we can accommodate your pet.

Can you collect my dog or cat?

We are unable to collect cats or dogs from their houses and you will need to be able to make arrangements to bring them in yourself. If you are unable to do so, we can advise other charities who may be able to come out if they are not operating a long waiting list at the time.

How long will I have to wait for an appointment?

Once we have all the information we need on your pet, we can offer appointments based on the length of our current waiting list. This can change depending on our rates of rehoming and therefore how many dogs or cats we have onsite at the time.

What should I bring with me on the day of the appointment?

Please bring with you your pet, ID with your name and address, a letter of authority if the animal's chipped owner is not accompanying the dog or cat and any paperwork you have for your animal. It would help us to settle your pet in if you could bring some belongings such as bedding or toys. We would also recommend covering your cat carrier with a blanket to reduce stress.

Will it cost me anything to give my dog or cat to Battersea?

The service is free of charge, but Battersea would appreciate a suggested donation of £50 to help towards the care of your pet.

Can I come and visit my dog or cat?

This is not possible. It would be very distressing for your pet because they would think you were coming to collect them. And of course, this would be very upsetting for you.

Can I keep in touch with the new owners when my dog or cat has been rehomed?

This is not possible. However, we will give you a reference number during your intake appointment and you are welcome to email for any updates.

Will my pets be rehomed together?

If animals come to us as a pair or trio and it's safe to do so they will be initially kept together and assessed as a group. Where possible, we try to rehome dogs together, but due to stress and other factors beyond our control, this is not always the case and we can at no point guarantee any pairs will be rehomed together.

Could my pet be rehomed in the local area?

No, we would never knowingly rehome an animal into the same area as its previous owner.

Can I leave my pet with Battersea on a temporary basis e.g. while I'm on holiday?

This is not a service we provide as we are not a boarding kennel or cattery.

My pet has a few behaviour problems, will Battersea still accept them?

Yes, we aim to never turn an animal away. However, we ask that pet owners have realistic expectations about the type of problems we can work with.

What do I do if I find a feral or wild cat?

If you are concerned about the welfare of a cat, or a cat is feral, we strongly recommend that you contact the RSPCA, Celia Hammond, Cats Protection or The Mayhew as they all have facilities to help the cat themselves. Unfortunately, we are not able to collect cats and we also do not accept cats in traps.

What do I do if I find a stray or lost cat?

You can report a stray to us by calling 0207 6679245. Any stray cat brought into Battersea will need to stay for seven days before we can take steps towards their rehoming. If they are owned, this gives the owners a chance to claim their cat. We will also check our list of reported missing cats to ensure strays do not match up to any of the reported cats' descriptions. For full advice on what to do if you have found a cat you believe to be a stray, please look at our lost and found cat advice

What do I do if I find a stray dog?

If you find a stray dog, the law requires that you take the dog to the council or return the dog to its owner. We recommend taking the dog to a vet to be scanned for a microchip – any vet will do this free of charge – as that may well enable the owner to be traced quickly and easily. More information on what to do if you find a stray dog

What happens if, after I give you my cat or dog, I change my mind about giving them to Battersea or my circumstances have changed?

As a rule, we do not allow dogs and cats to be reclaimed once they have been brought into us for rehoming. We would, therefore, encourage you to ensure that you have carefully thought through your decision before making an appointment

Dog and Cat Behaviour Information

Helpful Contacts

Emergency Pet Care

  • Pet Refuge Scheme: The Mayhew: 0208 9628000
  • Hospital Patients: Local Authorities have a "Duty of Care" to rehouse some animals while the owner is in hospital and it is free for the first two weeks - some authorities charge after this period
  • Hope Project: Dogs Trust for women fleeing domestic violence: 0207 8370006
  • The Links Group (for those fleeing domestic abuse): links@live.co.uk

Dog-Friendly Homeless Shelters

Day Centres

  • Homeless Action in Barnet London N12: 0208 4468400
  • Spectrum Centre London NW1: 0207 6274937
  • Spires London SW16: 0208 6960943
  • The 999 Club London SE8: 0208 6945797
  • The Manna London: 0207 2265369

Hostels

  • Salvation Army: Booth House Resettlement Centre London E1: 0207 3929490
  • Broadway London W12 Referrals Hammersmith Fulham Housing: 0208 7355800
  • St Mungo's London
  • Thames Reach Bondway London SW8: 0207 8409820

Shelter Housing

  • Waltham Forest HA Ltd London E4: 0208 5246987